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Lily Z. | Elance
 
176985602337900
Last Sign-in: May 8, 2015

Lily Z.

Great written communication skills
   Canada

Overview

Minimum Hourly Rate $18

Native Croatian speaker currently live and work in Canada. I have15 years experience in customer service, with great communication skills, both written and spoken. Also web platform editor and content writer for several web sites in the past five years. Have a great knowledge about cooking, parenting, crafts, and DIY projects as they are my point of interest. Very positive attitude and entusiastic person who finds joy in any task. Strive to have good relationship with people I work and find solution for any possible problem.

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Skills (10)

Tested
Croatian translation
Croatian Proofreading
English
Great communication skills
content writing
Customer Service
Call Center Skills
General office skills
email
data entry

Employment

Dental Office Dr. D. L. Krajac
Office Manager
2014 - Present
Kreativni biznis
Freelancer
2013 - 2014
Writing motivational content about personal business success.
Omnes artes d.o.o. - OmnisArt.com
Co-founder, Manager, Editor
2010 - 2014
Organisation and management and many other tasks included in bussines management. Ensuring that short and long range plans are generated, maintained and achieved. Organize and maintain projects to...
Vipnet d.o.o.
Contact Center Coach
2008 - 2013
Providing support, coaching, on-job training and mentoring, both new and established employees, according to specific needs. Ensuring that every reps applies positive attitude and company values,...
Vipnet d.o.o.
Contact Center Representative/Senior Contact Cente
2000 - 2008
Handling all customer contacts, inquires and complaints coming through different contact channels (email, web, phone) and providing support. Administration of received requests. Key...

Education

Transforma
Certified NLP Business Practitioner
2008 - 2009
ProImage
Enlishs Language - 7th Business degree
2006 - 2008
Hexagon Training & Consultancy Ltd
Coaching and System Dialogue certificate
2007 - 2007
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
LilyZunic
Type
Individual
Member Since
May 2015
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Lily Z. | Elance

Lily Z.