I am an IT professional with more than 5 years experience in an office setting. I have worked in different organizations in various capacities. I have very strong computer skills, and I am very comfortable doing online literature research. I pay special attention to each of my projects as I have strong commitment to work. I hope that my professional background, competence and expertise will help producing best output of your job. Getting the details right, good communication, organizing and getting the job done on time are always my priority. I do my utmost to produce quality work and always conduct myself with integrity and professionalism. I am committed to provide the best service and I would not charge if you are not satisfied.
Stamford University of Bangladesh
Master in Computer Science and Engineering
Bachelore of Computer Application
2010 - 2012
Major job responsibilities are as follows:
Planning and supervising a technical team to ensure that project target is met in qualitative manner.
Monitoring work of five different sections and motivating them to have more productivity with less resource.
Cooperating with PMO and employees of Department of Immigration and Passport to ensure a good working environment and smooth operation.
Arranging training session for the employees on security issues and any updates related to the operation.
C - Cubed Solutions Pvt. Ltd.
2007 - 2010
Major responsibilities were as follows:
Managed a large team of Technical Support Representatives to provide technical support to Sony VAIO users of the USA and Canada.
Took escalations, when the Tier 1 and Tier 2 technical guys fail to provide the support.
Ensured that the team members are aware of any kind of update and perform well.
Prepared performance report and reported to the Team Manager.