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Lisa H. | Elance
 
176985602337900
Last Sign-in: Aug 5, 2014

Lisa H.

Experienced manager and project manager
   United States
  |   Ruther Glen, VA

Overview

Over fifteen years experience managing technical teams including Unix, Wintel, Oracle and Network teams. This includes human resources management responsibilities Managed thirteen person help center supporting over 3500 users
Over ten years project management experience including gathering customer requirements, implementing solutions and ensuring customer satisfaction
Experience creating service level agreements and providing metrics against them
Experience as main customer client interface
ITIL certified (extensive experience with...

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Skills (2)

Tested
Project Management
Management Skills

Service Description

Strengths
%u2022 Able to understand technical environment and explain it to non-technical personnel
%u2022 Excellent troubleshooting and analytical skills
%u2022 Well organized and detailed project manager
%u2022 Strong leadership and communication skills
%u2022 Able to juggle multiple projects/issues are one time
%u2022 Considered reliable, dependable, and efficient by both staff and management
%u2022 Strong negotiation skills
%u2022 Ability to overcome obstacles and use all resources available to achieve business objectives and meet project deadlines
%u2022 Remains calm in high stress situations
%u2022 Strong customer relationship skills
%u2022 Capability to perform cost/benefit analysis on new ideas and during conflict resolution/incident resolution
%u2022 Adapt to change well and have ability to quickly assess a situation
%u2022 Ability to navigate politically tense environment

Work experience:
Capital One
IBM
CA
US Marine Corps



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Education

Strayer University
Masters of Science in Accounting
1999 - 2001
George Washington University
Bachelor of Science in Accounting
1991 - 1993

Keywords

project manager
PMP
management
Information Technology
My Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
lisalhart
Type
Individual
Member Since
September 2009
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Lisa H. | Elance

Lisa H.