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Lisette Gonzalez | Elance
 
176985602337900
Last Sign-in: Dec 12, 2011

Lisette Gonzalez

   Canada
  |   Mississauga, Ont

Overview

Minimum Hourly Rate $22

Dynamic Professional with a background in customer service, supply chain and Lean Six Sigma. I offer exceptional communication skills, analytical talents and the ability to provide excellent customer support. Personable and outgoing, comfortable communicating with people from diverse backgrounds, occupations and cultures. I am an experienced leader who thrives on challenges and quickly adapst to new environments and responsibilities.
I have proven time-management and organizational skills as well as excellent analytical skills. I am...

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Skills (10)

Tested
Translation English Spanish
French
Microsoft Word
Call Center Skills
Customer Service
Microsoft Excel
Microsoft PowerPoint
Phone Support
Time Management
Event Planning

Employment

GE Power and Water
Team Lead
2005 - Present
Lead a group of 10 customer care associates Consistently exceed departmental metrics; Order entry span, quality audits, abandoned calls, failed communication outputs Reduced overtime performed...
GE Power and Water
Bilingual Customer Service Representative
2003 - 2005
Inside Sales for entire North America Territory Order management for 10 key accounts Valued at $1 Million Leader in order efficiency, involving all logistics Responsible for decreasing amount...
Genpharm Inc
Bilingual Customer Service Representative
2003 - 2003
Logistics for total order management for pharmacies and hospitals Junior Team Leader Resolved outstanding credits and debits by 90% Supported marketing department with product launches and...
AstraZeneca Canada Inc
Bilingual Customer Service Representative
2000 - 2002
Supported Large Account Specialist Team with Quebec/Atlantic region Supported product management team with marketing campaigns Processed marketing requests Resolved shipping discrepancies...

Education

University of Phoenix
Business Management
2010 - Present

Keywords

My Snapshot
1
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
lisettegnz
Type
Individual
Member Since
August 2011
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Lisette Gonzalez | Elance

Lisette Gonzalez