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Lisette Gonzalez | Elance
 
176985602337900
Last Sign-in: Dec 12, 2011

Lisette Gonzalez

   Canada
  |   Mississauga, Ont

Overview

Minimum Hourly Rate $22

Dynamic Professional with a background in customer service, supply chain and Lean Six Sigma. I offer exceptional communication skills, analytical talents and the ability to provide excellent customer support. Personable and outgoing, comfortable communicating with people from diverse backgrounds, occupations and cultures. I am an experienced leader who thrives on challenges and quickly adapst to new environments and responsibilities.
I have proven time-management and organizational skills as well as excellent analytical skills. I am...

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Skills (10)

Tested
English-Spanish Translation
French
Microsoft Word
Call Center Skills
Customer Service
Microsoft Excel
Microsoft PowerPoint
Telephone Handling
Time Management
Event Planning

Employment

GE Power and Water
Team Lead
2005 - Present
Lead a group of 10 customer care associates Consistently exceed departmental metrics; Order entry span, quality audits, abandoned calls, failed communication outputs Reduced overtime performed...
GE Power and Water
Bilingual Customer Service Representative
2003 - 2005
Inside Sales for entire North America Territory Order management for 10 key accounts Valued at $1 Million Leader in order efficiency, involving all logistics Responsible for decreasing amount...
Genpharm Inc
Bilingual Customer Service Representative
2003 - 2003
Logistics for total order management for pharmacies and hospitals Junior Team Leader Resolved outstanding credits and debits by 90% Supported marketing department with product launches and...
AstraZeneca Canada Inc
Bilingual Customer Service Representative
2000 - 2002
Supported Large Account Specialist Team with Quebec/Atlantic region Supported product management team with marketing campaigns Processed marketing requests Resolved shipping discrepancies...

Education

University of Phoenix
Business Management
2010 - Present

Keywords

My Snapshot
1
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
lisettegnz
Type
Individual
Member Since
August 2011
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Lisette Gonzalez | Elance

Lisette Gonzalez