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Marie C. | Elance
 
176985602337900
Last Sign-in: Aug 27, 2013

Marie C.

Sales and Customer Associate
   Philippines
  |   Makati, ..
  |  3:41 pm Local Time

Overview

Minimum Hourly Rate $5

I have been providing Customer Support Services for 6 years now, both with the BPO industry (Call Center) and from working at home. I aim to establish a long term relationship with my clients by providing quality service and meet every clients standards. I am a full time freelancer that can do a variety of work that involve Customer Support Services, Data Entry, Web Research, Social Media Marketing and other Administrative related functions. I have worked for an SEO Company, eBay and Amazon stores, vBulletin Service Provider, Web Hosting...

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Apr 8, 2012|Customer Service|Private|Completed
Apr 6, 2012|Virtual Assistant|Private|Completed
Mar 16, 2012|Virtual Assistant|Private|Completed
Nov 7, 2011|Virtual Assistant|Private|Completed

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Portfolio

Answers all inquiries related to our products and services.
Answers all inquiries related to our products and services.
Check status of the order into OMS
Research and create accounts on Free Listing Sites.
Check the order status on eBay
Check the order status in Order Logic
Check the order status in Order Logic
Check and Track orders in HDNL
Check sales records on eBay.
Send infographic to hundreds of contacts.
Research for contacts of the websites related to the infographic
Posting and creating backlinks

Skills (5)

Tested
Customer Service
Helpdesk
Help Desk Certification
My Score
avg
Email
Call Center Skills
Computer Skills

Service Description

Qualifications are as follow:
*Excellent in Customer Service (live chat, email handling/helpdesk, phone)
*Order taking
*Handling claims or returns
*Forum posting: Start a new discussion threads, post relevant and unique reply posts to members response, and interact with members on the forum and via PM.
*Internet Researching
*Magento Data Entry
*Data Mining
*Bulk mailing
*Database Management
*Email Scoping for SALES leads
*Basic knowledge on HTML and BB codes, Wordpress,

Software used:
Zopim, Sightmax, Talisma, Zendesk, 5PM, Order Logic, Gotomeeting, HMA Pro VPN, Senuke, Pixelpipe, tubetoolbox, simplespeed


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Employment

www.seovb.com
Live Chat & Email Support
2010 - Present
Provide customer support for customers needing service for their forum community
Ebay/Amazon Store (Hypnia Ltd UK)
Customer Service Representative
2010 - Present
- Handle customer support issues by email. - Confirm details of orders and if required notify customers if there will be any delay shipping their order. - Compile and email daily order spreadsheets...
www.wallmirrorstogo.com
Claims/Returns Snr. Lead
2010 - Present
Handles claims/returns issues - Review photos sent by customers who received damaged/defective items, Process claims and contact Manufacturer to send a replacement and/or pick up. Calculate refunds...
GLTVL
Virtual Assistant / Personal Assistant
2010 - 2011
Remind client by email on a daily basis, at different times, of different personal tasks/goals that he would like to be reminded about, related to areas of my life like family, work, weight,...
Rapleaf
Linkedin Assistant
2010 - 2010
*Have worked for Rapleaf and main task was to produce Sales Leads. I was given a Company name and did a search in google, yahoo, bing, etc for company email string. Then have had to search for...
Sutherland Global Services (BPO)
Customer Service Representative
2007 - 2010
Provide phone and chat support for AT&T Uverse Customers on their technical needs, sales and billing requests.
Cyber City Teleservices Phils (BPO)
Customer Service Representative
2005 - 2007
Take and process orders via phone.

Education

University of Southeastern Philippines
College Graduate
2000 - 2004

Keywords

ebay and amazon email handling
Helpdesk Assistant
Chat Customer Support Service
Linkedin
My Snapshot
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Elance Level
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  • 12 months
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Private
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Identity
Username
livechatsupport...
Type
Individual
Member Since
April 2010
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Marie C. | Elance

Marie C.