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Melissa V. | Elance
 
176985602337900
Last Sign-in: Mar 20, 2014

Melissa V.

Quality and Efficiency
   Philippines
  |   Las Pinas City, Manila
  |  9:24 pm Local Time

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Melissa V.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

Target-driven. Detail oriented and thorough. Dedicated to providing excellence in customer care. Self-motivated individual with more than 3 years of experience in the BPO industry. Able to multi-task and work under minimal supervision. Can work both independently or as a team player.

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Jul 10, 2012|Customer Service|Private|Completed

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Skills (5)

Tested
U.S. English Basic Skills Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Customer Service Test
My Score
avg
Passed
English To Tagalog (Filipino) Translation Skills Test
My Score
avg
Email Etiquette Certification
My Score
avg
Passed

Service Description

I have been with the service industry for quite some time now and have extensive experience in customer service, provided over the phone and through email and chat support, where I have received commendation for excellence and customer satisfaction. I have also been exposed to sales, which enriched my marketing skills, as well as data entry.

I am a fast learner and a self starter. I can work part-time or full-time and I am willing to start on a job anytime. I also have my own computer and a reliable internet connection.

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Employment

GE Money Servicing Philippines Incorporated
Frontline Associate (Customer Service/Sales)
2008 - 2010
- Interacts with customers over the phone to provide and process information in response to inquiries, concerns and requests about products and services. - Keep records of customer interactions and...
US Autoparts Network, Incorporated
Call Center Associate (Customer Service/Sales)
2008 - 2008
- Conferred with customers by telephone in order to provide information about products and services, answer inquiries and questions ,to take orders or cancel accounts, or to obtain details of...
HSBC Data Processing Philippines
Fraud Specialist (US Cards)
2006 - 2007
- Answered inbound calls in support of customer queries and claim against credit card fraud. Conveyed in a reassuring manner step by step instructions to determine and resolve issues. - Obtain...
Baguio English Communication Institute
English Proficiency Associate
2004 - 2005
- Provide one-to-one English instruction to Korean students. - Prepare lesson materials and present subject matter to the student using lectures and discussions. - Observe student performance and...

Education

Mapua Institute of Technology
BS Industrial Engineering
-
Overview  |  Job History  |  Resume/C.V.

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Private
Private
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Identity
Username
liz_valeza
Type
Individual
Member Since
June 2012
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Melissa V. | Elance

Melissa V.