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Elizabeth D. | Elance
 
176985602337900
Last Sign-in: Jul 20, 2015

Elizabeth D.

Customer service professional, Contact management
   Canada
  |   New Westminster, British Columbia
  |  7:46 pm Local Time

Overview

Minimum Hourly Rate $14

I am an efficient, organized, hard-working and reliable virtual assistant that can multi-task, work under pressure and meet deadlines. I have excellent phone demeanour and am skilled in providing superior customer service to internal and external customers. I am able to effectively balance that customer service focus with persuasiveness and strong negotiation skills when dealing with difficult customers/situations.

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Oct 29, 2012|Customer Service|Private|Completed

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Skills (9)

Tested
Management Skills Test
My Score
avg
Call Center Skills Test
My Score
avg
Office Skills Test
My Score
avg
Customer Service Test
My Score
avg
Time Management Test
My Score
avg
Computer Skills Test
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg
U.S. Culture and Etiquette Test
My Score
avg
Business Writing Skills Test (U.S. Version)
My Score
avg
Passed

Employment

Homemax Building Supplies
Assistant Manager
2012 - Present
Marketing and Advertising Liaison, Problem resolution and customer relations contact
Arise Virtual Solutions
Customer Service Professional
2012 - 2013
Independant Customer Service professional contract work for telecommunications.

Education

University of Notre Dame
Executive Certificate in Advanced Negotiations
-
Alberta College of Art and Design
Bachelor of Fine Arts
-
Selkirk College IBDE
Web Design Essentials
2012 - 2013
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
LizaD
Type
Individual
Member Since
August 2012
Elance URL
Verifications
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Elizabeth D. | Elance

Elizabeth D.