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Ernaliza Opano | Elance
 
176985602337900
Last Sign-in: Jul 19, 2015

Ernaliza Opano

Customer Service Specialist
   Costa Rica
  |   Heredia, Heredia

Overview

Minimum Hourly Rate $9

Over the last 3 years I have worked with different Contact Centers specializing in inbound Customer Service. Throughout my working experience, I have learned telephone etiquette, handling difficult situations and maintaining good team camaraderie. I have developed good understanding of different customer behaviors and was able to deal with difficult situations such as irate callers and handling unexpected situations. I have worked with different American companies and I could say I have a good command of the English language.

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Skills (4)

Tested
Customer Service
Chat support
Email support
Data entry

Employment

uConnects
Vocabulary and Accent Trainer
2011 - 2012
Vocabulary and Accent Trainer uConnects December 2011 - October 2012 Handle training Assignments to train candidates on aptitude skills and groom them professionally. Assess Candidates by giving...
PFSweb
Account Executive
2009 - 2010
Receives, processes and verifies the accuracy of orders from customers utilizing the organizationís internal CRM/mainframe systems and customer purchase orders. Accesses the companyís internal...
eCost Philippines Services Llc
Customer Service Representative
2009 - 2009
Assist customers with returns, purchasing store protection plans and service packages. Answer telephone inquiries from customers and stores regarding the status of units and other service issues....
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
lizaopano
Type
Individual
Member Since
October 2014
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Ernaliza Opano | Elance

Ernaliza Opano