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Liz Ray | Elance
 
176985602337900
Last Sign-in: Aug 17, 2014

Liz Ray

Committed to professionalism and customer service.
   United States
  |   Laurel, MD
  |  10:32 am Local Time

Overview

Liz has more than 5 years of experience in the Hospitality and Customer Service industry, with a focus on inbound call center work and e-communication.

She currently manages a team of 7 in an inbound call center. She possesses exceptional written and oral communication skills, is organized, self-motivated and great at problem resolution.

She is passionate about the Customer Experience and prides herself on providing a level of service that will ensure a satisfied and lifelong relationship with your customers.

Read More »

Skills (10)

Tested
Creative Writing
English
English Speaking Test
My Score
avg
UK English Basic Skills Test
My Score
avg
English Punctuation
U.S. English Punctuation and Mechanics Test
My Score
avg
Passed
Call Center Skills
Computer Skills
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
Microsoft Excel
Microsoft Outlook

Employment

Bright Key
Customer Service Manager
2011 - Present
Manages a team of 7 Customer Service Agents in an inbound call center. Responsible for ensuring on time, accurate work for all off-line fulfillment services. Handles team schedules, coaching, and...
Starwood Hotels & Resorts
Customer Service Agent
2010 - 2011
Handled an average of 100 inbound calls per day for over 1000 hotels and resorts worldwide, booking reservations, maintaining guest accounts, and promoting guest/hotel relations. Consistently met...
Hilton Garden Inn
Front Office Supervisor
2008 - 2009
Supervised the front desk staff and acted as liaison between my staff and upper level management. Created weekly staff schedules. Dealt directly with customer escalations and worked to maintain the...

Education

Desert Christian High School
High School Diploma
-

Keywords

Customer Service
Management
Email
Call Center
Personal Assistant
Customer Relations
Phone Etiquette
Email Etiquette
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
0
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Milestones
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Reviews
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Clients
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Identity
Username
LizRayJordan
Type
Individual
Member Since
December 2012
Elance URL
Verifications
0
Liz Ray | Elance

Liz Ray