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Lois Kent | Elance
 
176985602337900
Last Sign-in: Apr 7, 2015

Lois Kent

   United States
  |   Eugene, OR

Overview

My passion is being a catalyst for change.

I excel at identifying underlying issues, innovating solutions, motivating people, and turning ideas into reality. I enjoy using my expertise in training facilitation, team management, instructional design and project management. My approach is to find the ideal balance of customer satisfaction, employee engagement and strategic objectives.

My goal for myself, for those I work with, and even for friends and family, is to find what Frederick Buechner called "...the place where your deep gladness...

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Skills (9)

Tested
Instructional Design
Training
Workshop Facilitation
E-Learning
Onboarding
Coaching
Management
Start-ups
Process Improvement

Employment

Symantec
eTeam Manager, Leadership & Employee Development
2008 - 2014
Same team but now with a new name, new job and an ever-changing role. As an operations manager, I solved problems all day, a fast-paced challenging environment that I found motivating and...
Symantec
Sr. Training Coordinator, Order Services Group
2004 - 2006
Designed, delivered, administrated training - live and online. Assessed needs and offered solutions for finance group within Symantec.
Symantec
Team Coordinator, Customer Service Representative
1999 - 2001
Separate jobs in one department. First, as a Customer Service Rep, I answered hundreds of incoming calls. I was eventually promoted to handle escalated customers, to improve the customer experience...

Education

New College of Florida
Bachelor of Arts (B.A.)
-
Western Governors University
Master of Education (M.Ed.)
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
LoisKent
Type
Individual
Member Since
April 2015
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Lois Kent | Elance

Lois Kent