Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Loralyn Roque | Elance
 
176985602337900
Last Sign-in: Jan 25, 2015

Loralyn Roque

Expert Customer Service
   Philippines
  |   MABALACAT, PAMPANGA
  |  8:23 pm Local Time

Overview

Minimum Hourly Rate $5

I worked as a call center agent and quality assurance analyst for more than 9 years. As an agent I took inbound calls and provide accurate information to the customer. As a QA analyst, I listened, evaluated and made assessments of Agentís call, attended meetings and calibrations with the clients, made productivity reports and took inbound and outbound calls. Currently, I'm working as a Customer Support Professional, I make sure our members are following client's terms of service and answers customer issues and concerns via email. I'm also...

Read More »

Skills (7)

Tested
Customer Service Test
My Score
avg
Call Center Skills Test
My Score
avg
Passed

Employment

Stream Global Services
Customer Support Professional
2011 - Present
>I make sure our members are following client's terms of service >Answers customer issues and concerns via email. >Attending conference call with the Client.
Cyber City Teleservices Ltd.
Quality Assurance Analyst
2001 - 2011
>Listening, evaluating and making assessments of Agentís call. >Attending meetings and calibrations with the clients. > Make productivity reports. > Taking inbound and outbound calls.

Education

Angeles University
BSBA Marketing
1997 - 2001
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Loralyn
Type
Individual
Member Since
May 2013
Elance URL
Verifications
0
Loralyn Roque | Elance

Loralyn Roque