Results-driven professional with strong work ethics and a drive to be excellent. Exceptional communicator with strong needs assessment, negotiation, and problem resolution skills. Equally effective at identifying opportunities, developing focus, and providing relevant solutions.
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Core strengths and skills include:
-Independent judgment, excellent decision-making and problem solving skills
-Exceptional database management & programming skills (SQL, PHP, Visual C++ .NET)
-Competent data skills (gathering, interpretation and reporting)
-People-related skills in the area of management and instruction
-Exceptional communication and customer service skills
-Advanced skills in Microsoft Word, Excel and Powerpoint
-Advanced knowledge in photo editing software (Adobe Photoshop, Fireworks)
-Website optimization for search engines (SEO)
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Customer Care Professional
2007 - 2008
Worked collaboratively within team-oriented call center in providing excellent customer service while exceeding metrics set by company and client
Monitored calls for standardization of quality per...
Flaming Arrow Media Enterprises
2003 - 2007
Joined this startup company at the point of inception, launching its IT growth and development
Developed and spearheaded a working model of a database monitoring software of backyard farmers and...