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Lorena L. | Elance
 
176985602337900
Last Sign-in: Jun 20, 2011

Lorena L.

Service Excellence
   Philippines
  |   Bacolor, Pampanga
  |  12:47 am Local Time

Overview

I'm currently working as a Corporate Trainer for Cyber City Teleservices. I train representatives on product information, policies and procedures, applications and enhancement of specific projects like LeapFrog, HSBC Outbound Enhancement Services and now Communication Skills Enhancement for Holsted Jewelers. I have also created modules for Supervisor Training and Coach Training.

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Skills (9)

Tested
U.S. English Basic Skills Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed
Customer Service Test
My Score
avg

Service Description

Equipped with the skills I have developed during the course of my working life, I can do basic tasks from transcription to more complex tasks like creating modules for specific topics. My knowledge on sales, customer service and the call center industry in general gives me an edge to accomplish any assignment. If given a chance, rest assured I will accomplish my work to the best of my capabilities. It is my passion to work not just to earn a living but also for self actualization.

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Employment

Cyber City Teleservices Phils.
Corporate Trainer
2008 - Present
Job description includes: Training Agents/ CSR on various accounts, like LeapFrog, HSBC Outbound Enhancement Services and Communication Skills Enhancement for Holsted Jewelers. Special projects...
Cyber City Teleservices Phils.
Customer Service Representative
2003 - 2008
Job description included: Attending trainings for various accounts like Infomercials, Vartec Long Distance, Vartec/ Excel Local Service to name a few. Taking customer orders. Attending to...
Mercury Group of Companies Incorporated
Resident Franchise Representative
2001 - 2002
Working for Mercury Drug, the leading drug retailer in the Philippines, under the Trinity Franchising and Management Division, my job included: Handling of Mercury Drug Franchise stores for Luzon...
Prudentialife Plans Incorporated
Accounting Clerk
2000 - 2001
Job description included: Preparing checks on educational claims, death claims and commissions. Monitoring of Branch Office disbursements. Budget requests to Head Office. Reviewing of...

Education

College of the Holy Spirit of Tarlac
Bachelor of Science in Accountancy
1996 - 2000
Overview  |  Job History  |  Resume/C.V.

Keywords

Sales
Customer Service
Paid Surveys
Transcription
Accounting
My Snapshot
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Identity
Username
lorenlaquian
Type
Individual
Member Since
April 2011
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Lorena L. | Elance

Lorena L.