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Mark Schmidt | Elance
 
176985602337900
Last Sign-in: Jan 11, 2015

Mark Schmidt

Strong Reporting and Operational Support Analyst
   United States
  |   Louisville, KY
  |  12:15 am Local Time

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Overview

Strong Operational Support Analyst within the Cable and Telecommunications industry poised to deliver superior and insightful business intelligence and actionable reporting solutions. Dedicated to translating complex business data into simple yet powerful metrics for enhanced decision making. Coordinates across departments to address key business challenges and to automate, streamline, and improve processes. Areas of strength include:


* Root Cause Analysis
* Fault Trending
* Bandwidth Forecasting
* Time Management Studies
* Change...

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Skills (10)

Tested
Broadband
Telecommunications
VoIP
Call Centers
IP
Wireless
Telephony
Computer Network Operations
Ethernet
Troubleshooting

Employment

Time Warner Cable
Reporting and Metrics Analyst
2012 - Present
Saved over $40,000 in software costs by replacing multiple generic packaged reporting modules with custom automated Crystal Reports. Produced daily, weekly and monthly Operational NOC...
Insight Communications
Sr Network Operations Change Management Analyst
2007 - 2012
Evaluated, handled and processed over 53,000 Network Change Requests to reduce downtime, ensure quality, improve network performance, define best practices, and mitigate adverse customer impact....
Sprint
Implementation Project Manager
1998 - 2007
Performed 250+ service installations of sophisticated voice and data network solutions for medium sized business customers with revenues in excess of $2.5 million annually.

Education

Bradley University
BA
-
Bellarmine University
Master of Business Administration (MBA)
-
Overview  |  Job History  |  Resume/C.V.

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loulancer
Type
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April 2014
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Mark Schmidt | Elance

Mark Schmidt