Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Mario V. | Elance
 
176985602337900
Last Sign-in: Jun 8, 2015

Mario V.

   Costa Rica
  |   Heredia, Heredia

Overview

10+ years of customer support experience, oriented towards constant improvement. Built, trained and managed entire teams with people from all over the world. Highly adaptable and positive towards fast paced cultures and change. Strongly interested in a position where support is not only a service but also an opportunity to inspire and engage.

Read More »

Skills (10)

Tested
Social Media
Spanish
Community Management
Quality Assurance
Team Leadership
English
Customer Service
Project Management
User Experience
Social Media Marketing

Employment

Couchsurfing
Community Support Manager
2011 - 2015
• Coordinated communication strategy between staff and volunteers. • Lead large teams of volunteers, then built a full time Support Staff that needed to be hired trained and managed. • Set,...
Accenture
QA Analyst
2011 - 2011
• Created and executed test plans for software, mobile apps and other computer applications to ensure they are designed and function properly. • Ensuring full compliance with agency requirements...
Amazon
QI Specialist
2011 - 2011
• Coordinated ongoing trainings. • Prepared complex statistical reports for upper management. • Developed and implement kaizen projects to ensure a more efficient Operational Performance as well...
Amazon
Technical Account Management
2010 - 2011
• Promoted and outlined kaizen projects to improve customer satisfaction. • Provided technical and customer support for Amazon's third party sellers. • Advised clients to help them resolving...
Fujitsu
QA Specialist
2010 - 2010
• Monitored and evaluated the quality of the service provided by the ServiceDesk Specialists. • Determined Quality KPIs and goals to diagnose and improve Agent’s Performance and Technical Skills. •...
Fujitsu
Nalco ServiceDesk Specialist
2009 - 2010
• Provided support and troubleshooting services in Spanish, French and English for hardware and software, including network connectivity, Remote Desktop, Active Directory, IBM Notes and other...
Dell
Alienware QA Auditor
2007 - 2009
• Worked with two different support locations for EMEA, one in Ireland and another in Costa Rica, monitoring, evaluating and diagnosing strengths, weaknesses, opportunities and threats in the...
Sykes Enterprises, Inc.
MSN Tech Support
2006 - 2007
• Tested, reproduced, reported and escalated bugs in any of the different MSN software products. • Provided technical support in Spanish, French and English for users all over the world. • Handle...
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
loupsouriant
Type
Individual
Member Since
June 2015
Elance URL
Verifications
0
Mario V. | Elance

Mario V.