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Matthew Ludford | Elance
 
176985602337900
Last Sign-in: May 15, 2014

Matthew Ludford

Customer service and Voice Over
   United Kingdom
  |   Birmingham, West Midlands
  |  7:47 am Local Time

Overview

Minimum Hourly Rate $5

I am an avid customer service agent with experience in phone, email and IM. I am fluent in English, and speak with a neutral British English tone.

My past experience includes operating as a team leader in customer service for several global financial companies. Including underwriting for credit cards and fraud detection.

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Skills (10)

Tested

Service Description

Customer service, Helpdesk via phone, email or IM. 4 years experience in financial customer service including underwriting for credit card companies.

I'm a fast typist and speak fluent English with a neural British tone.

I have a good computer with a reliable internet connection and relevant software packages for my skills.

I am also educated in Graphic design up to a degree level.

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Employment

Fidelity National Information Services
Customer Service Team Leader
2012 - Present
Preparing daily workloads for staff & co-ordinating the daily allocation of work. Motivating the team to achieve high standards while hitting KPI and SLA targets. Dealing with and resolving...
Laser UK
Senior Customer Service Agent
2010 - 2012
Responsible for taking inbound calls where people wanted to modify, pay, and seek information on their credit card account. Managed applications of credit cards by phone, internet, and post....
Garden Angels
Chief Garden designer.
2009 - 2009
Meeting with clients to design for them their dream garden, before having a proper technical drawing sketched up for the garden workers.
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service
Helpdesk
Support
Admin
Live Support
Photoshop
Graphic Design
Voice Cver
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Ludford
Type
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Member Since
July 2013
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Matthew Ludford | Elance

Matthew Ludford