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Luigi Di Fraia | Elance
 
176985602337900
Last Sign-in: Oct 17, 2011

Luigi Di Fraia

IVR Self Service Implementation Expert
   United Kingdom
  |   Maidenhead, Berkshire

Overview

A dynamic and self-motivated IT professional with over 4 years of experience in the telecommunications industry. Specialised in the IVR Self Service area and with a detailed background on a wide range of technologies including speech recognition, internet standards/protocols and general purpose programming & scripting languages. A pro-active achiever, with a proven track record of service implementations that have consistently earned high customer satisfaction scores.
An instigator of change and ways to improve the performance of IT, and...

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Skills (6)

Tested
Effective team player and considerate leader
Translation English Italian
Italian
Long term viability and maintainability of implementations
Strong communicator
Enthusiastic even when things are difficult; infectious

Service Description

IVR Self Service Analyst

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Employment

Avaya
Consultant with Avaya Professional Servi
2007 - 2011
Role included the implementation of IVR solutions that leverage speech recognition in order to automate routine enquiries to customer representatives, working throughout the full project life cycle...

Education

University of Naples Federico II
First Class Degree in Electronic Engineering
- 2005

Keywords

IVR
Self Service
Speech Recognition
Application Development
Tuning
My Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
luigidifraia
Type
Individual
Member Since
July 2011
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Luigi Di Fraia | Elance

Luigi Di Fraia