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Lynda C. | Elance
 
176985602337900
Last Sign-in: Jul 7, 2014

Lynda C.

customer service specialist/administrator
   United States
  |   Rockland, MA
  |  4:06 am Local Time

Overview

Minimum Hourly Rate $12

Hi, My name is Lynda and I have worked in the customer service field for over 25 years. I have experience dealing with every kind of customer. I can deal with the simplest situation, to the customer calling up screaming and cursing. I have been able to defuse even the worst/angriest customers. I believe the first step in dealing with customers is to put yourself in their position how would you feel in this situation. Second would be Listening to customers, not the sort of kind of listening either. If a customer feels valued and listened to...

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Skills (9)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Passed
General Office Skills
Office Skills Test
My Score
avg
Passed
I have many years of exaperience with internet
Computer Skills
Microsoft Word
Business Writing
English

Education

Pima Medical Institute
Certified Medical Assistant
-

Keywords

My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
0
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Milestones
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Reviews
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Clients
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Repeat
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Identity
Username
Lyndac
Type
Individual
Member Since
November 2012
Elance URL
Verifications
0
Lynda C. | Elance

Lynda C.