Hi, My name is Lynda and I have worked in the customer service field for over 25 years. I have experience dealing with every kind of customer. I can deal with the simplest situation, to the customer calling up screaming and cursing. I have been able to defuse even the worst/angriest customers. I believe the first step in dealing with customers is to put yourself in their position how would you feel in this situation. Second would be Listening to customers, not the sort of kind of listening either. If a customer feels valued and listened to just about anything can be accomplished. As for all the paperwork and verifications that is the easy part. If you cannot forfill the customers needs then you don't have customers, and or paperwork.
Pima Medical Institute
Certified Medical Assistant