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Mark Fernandez | Elance
 
176985602337900
Last Sign-in: Nov 28, 2013

Mark Fernandez

Experienced Technical Profesional and Admin Expert
   Philippines
  |   Quezon City, National Capital Region
  |  4:24 pm Local Time

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Overview

Minimum Hourly Rate $7

A well experienced Level 2 - Technical Support Professional, Quality Assurance Specialist and Administrative Professional.

Having worked in the BPO industry since 2006, I have acquired and mastered the skills of customer support for Business and Consumer accounts, handling various concerns.

In addition to that, I also have professional experience as an Administrative Assistant, 3 years locally and 2 years abroad. And more than a year of being Quality Assurance Specialist using call quality guidelines for project development.

Thus, I came...

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Jul 25, 2012|Customer Service|Private|Completed
Jul 20, 2012|Customer Service|Private|Working
Jul 16, 2012|Technical Support|Private|Completed

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Portfolio

A PowerPoint Presentation of my résumé with audio.
http://my.brainshark.com/MBF-pResume-365544742

Skills (10)

Tested
Customer Service Test
My Score
avg
Antispam and Antivirus Test
My Score
avg
Microsoft Excel 2007 Test
My Score
avg
Microsoft Word 2007 Test
My Score
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Service Description

**World Class Customer Service

**Advanced Technical Support both for hardware and software.

**Networking, desktop and laptop troubleshooting and repair.

**Administrative jobs
- reliable data entry,
- lightning fast and accurate transcription service.



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Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

BPO
Technical
Administrative Work
Data Entry
Customer Service
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
mackoy1018
Type
Individual
Member Since
July 2012
Elance URL
Verifications
0
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Mark Fernandez | Elance

Mark Fernandez