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Dilcia Madera | Elance
 
176985602337900
Last Sign-in: Apr 14, 2015

Dilcia Madera

Excellent customer service, bilingual Spanish
   United States
  |   Hawthorne, CA

Overview

Minimum Hourly Rate $19

Highly organized individual offering over 5 years of responsible experience.
Warm, friendly and congenial: possess outstanding ability to quickly develop rapport with those from various ages, professions and culture: excellent customer service skills both in person, telephone , email and via chat; understand the importance of providing excellent customer service at all times.

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Skills (6)

Tested
•Typing 45wpm
Accounts Receivable/Payable Internet Research
Professional Communication
and writing skillls
Intermediate Knowledge of Microsoft Outlook
and Excel

Employment

Epoch.com
Customer Service Representative
2013 - 2015
•Inbound calls (US and international) •Cancel or upgrade accounts •advise on company information •Strive for one-call resolution of customer issues. •Respond to high volume of emails daily and via...
Superior Staffing/Mobile Messenger
Customer Care Agent
2010 - 2013
•Inbound and outbound Calls (high call volumes) •Strive for one-call resolution of customer issues. •Close massive amount of cases daily •Demonstrate best judgment in the disbursement of refund...
TELEZONE
Customer Service Operations/Sales Representative
2008 - 2009
•Answer incoming calls •Convert calls into sales •Take phone orders •Handle hold reviews and cancellations •File, and track missing package claims with processing department •Release held orders –...

Education

California Tech High School
High School
2002 - 2004
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
Madera86
Type
Individual
Member Since
April 2015
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Dilcia Madera | Elance

Dilcia Madera