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Mary Junielyn Madrid | Elance
 
176985602337900
Last Sign-in: Jan 28, 2015

Mary Junielyn Madrid

Always make the customers fell they are VIP and th
   Philippines
Parañaque
  |  5:40 pm Local Time

Overview

Minimum Hourly Rate $3

I am new to Elance. In my experience as a CSR/TSR L2 in the call center or BPO industry for the total period of 1 year and 5 months. I have been on night/grave yard shift which is favorable as I am active at night, travelling at night is faster (no/less traffic), it is cooler, quiet and time passes by so fast.

I am still new both in business processing outsourcing industry and that of home based jobs. What I do know is that until I am given the chance and to prove myself I will never gain the experience, wisdom and knowledge that I can use...

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Portfolio

Description of past work and related BPO/Call center works the accounts that I handled...

Skills (10)

Tested
Customer Service (Call center env.)
My Score
avg
Passed
Customer Service
My Score
avg
Passed
Email Etiquette
My Score
avg
Passed
Email Handling
My Score
avg
Telephone Etiquette
My Score
avg
Passed

Service Description

As a CSR (Customer Service Representative) I learned to enhance my listening skills, enhanced my tolerance for customer, patience, understanding & assessing concern, asking probing questions, verification, multitasking, documentation and recapping the query, details of what was done and resolution.

As a TSR 2 (Technical Support Representative 2) I have adopted and combined being a customer service and of tech support to be more attentive and have longer tolerance to irate customers but still be courteous, patience, to be more flexible, and to profile a customer if they are tech savvy or not, to know what approach if it for a b2b or b2c, to ask more probing questions, and do more multiple task while on call. And in the end making sure before letting go of the customer that their net is working and that the customer was satisfied of the assistance you have given them.

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Employment

TalkTo
Communications Assistant (or CSR)
2014 - 2014
It is an online (part-time) home based communications assistant or a customer service representative for an inbound/outbound account that customers send a message wherein we are connecting to...
Alorica
TSR L2
2013 - 2014
TSR L2 for a DSL inbound account attempt to help the user solve specific problems on the phone by means of verbally assisting users on a step by step process such as the troubleshooting for no...
Serco
Customer Service Representative/ HRCC
2013 - 2013
CSR/HRCC (Hotel Reservation Customer Consultant) as the front line of the inbound account that is responsible for maintaining goodwill between the administration (biz) and its customers by...
Teleperformance
Customer Service Representative
2012 - 2013
Customer Service Representative (HCom CSR) as the front line of the inbound travel account that responds to inquiries or complaints from customers of the travel agent. Customers communicate via...
MegaMixed Food Blends, Inc.
Secretary/Business Associate
2007 - 2009
I am personal assistant, or administrative assistant of our business whose work consists of supporting management, communication, or organizational skills. In other situations I usually deals with...

Education

AMA Computer University - Makati
B.S. in Computer Science
- 2005
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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Milestones
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Reviews
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Clients
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Per Client
Identity
Username
madrid_mj
Type
Individual
Member Since
October 2014
Elance URL
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0
Mary Junielyn Madrid | Elance

Mary Junielyn Madrid