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Maechell Ane Yanuario | Elance
 
176985602337900
Last Sign-in: Aug 20, 2015

Maechell Ane Yanuario

Customer Service Czar/Experienced Tech Support
   Philippines
  |   Midsayap, Cotabato
  |  2:02 pm Local Time

Verified Freelancer

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Overview

Minimum Hourly Rate $3

Good day! I am looking to bring my CUSTOMER SERVICE career to the next level and hone my talent with a trustworthy, have honest goods and "customer satisfaction-driven" company like the one you have. I have been in this industry for 8 months providing TECHNICAL SUPPORT and CUSTOMER SERVICE as a CALL CENTER AGENT. With regards to these I have practical to complex skills in CALL HANDLING. Be it a QUERY, TECHNICAL issue, ORDER PROCESSING, SALES and BILLING and even pacifying upset consumers- all of these professionally and...

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Aug 24, 2014|Virtual Assistant|$176|Working
Feb 25, 2014|Customer Service|$437|Completed

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Portfolio

Customer Service/Tech Support. Answered calls, resolve technical issues on Mobile...

Skills (10)

Tested
Customer Service
My Score
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Passed
Customer Service Test
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Poem Writing
Essay writing
English Speaking Test
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Passed
Elance
My Score
avg
Passed
Computer Competency
My Score
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Passed
Email Etiquette
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Passed
Email Handling
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Service Description

Answering calls, resolving technical issues on mobile phones, creating trouble tickets for escalation, doing cold/warm transfers, making outbound calls. I have Call Center experience for 8 months doing the above tasks and I'm positive this will enable me to deliver quality service as expected or more.

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Employment

Teletech off-shore Investments
Technical Support
2011 - 2012
A Technical Support position along with Customer Service. Main task is to resolve technical issues on mobile phones, laptops, broadbands, modems etc.

Education

Lasaltech Inc.,
2-year Course Computer Programming
2008 - 2010
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service
Technical Support
Writer
Admin Support
Virtual Assistant
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
Maechell_YC
Type
Individual
Member Since
November 2013
Elance URL
Verifications
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Maechell Ane Yanuario | Elance

Maechell Ane Yanuario