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Maria Estela S. | Elance
 
176985602337900
Last Sign-in: Oct 5, 2015

Maria Estela S.

Expert Customer Service Specialist
   Philippines
Dumaguete City

Overview

Minimum Hourly Rate $5

I graduated my Bachelorís Degree in Business Administration, major in Management at St. Paul University of Dumaguete City, Negros Oriental, Philippines in 1986.

Iíve been working as a Virtual Assistant; Customer Service Representative/Call Center Agent handling sales accounts as well as appointment setter with US and Australian accounts for 5 years now. Within this span of time working in various BPO companies, I can say that I am versatile, confident and very competent in handling whatever tasks entrusted on me related to the...

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Skills (10)

Tested

Service Description

Having been an expert in customer service for years I am versatile and confident in handling different types or levels of customers with diverse cultural backgrounds over the phone. Such experiences include setting appointment to B2B transactions, answering calls from customers regarding product inquiries, bill payments, sales (up-selling) of products and services and outbound selling.

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Employment

Teleperformance BPO
Customer Service Representative
2014 - 2015
Taking calls from American customers who want to pay their bill for internet/phone and cable as well as up-selling products/services.
TYF (Taking You Forward) BPO
Call Center Agent/Customer Service Rep.
2011 - 2013
Taking calls from Australian customers who want to order/purchase items online.
LCI Solutions Inc. BPO
Call Center Agent
2010 - 2011
Taking outbound calls to US customers to set up appointment B to B and taking Sales call as well.
English DELP Tutorial Center
ESL Teacher
2009 - 2010
Teaching English online as a secondary language to Korean students from basic beginners to advance level.
ABCHolic Acadeny
ESL Teacher
2008 - 2009
Teaching English online as a secondary language to Korean students from basic beginners up to advance level.
Cebu Cellular Center
Bookkeeper
2000 - 2004
Preparing monthly report for financial statement/income statement of the company.
P.J. Lhuillier Inc.
Branch Operations Manager
1994 - 2000
Managing the operations within the branch covered such as managing employees and the financial standings of the company.
P. J. Lhuillier Inc.
Bookkeeper
1988 - 1994
Preparing monthly reports on financial statement, income statement of the company and send it to the Central Bank.

Education

St. Paul University of Dumaguete City, Philippines
Bachelor of Science in Business Administration
1981 - 1986
Overview  |  Job History  |  Resume/C.V.

Keywords

Sales (up-selling and outbound selling) Appointment setting Taking calls for bill payment Product Inquiries
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Identity
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maestela_3064
Type
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Member Since
May 2015
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Maria Estela S. | Elance

Maria Estela S.