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Maggie Varghese | Elance
 
176985602337900
Last Sign-in: Sep 13, 2013

Maggie Varghese

   India
  |   Mumbai, Maharastra

Overview

Minimum Hourly Rate $5

I have over 11 years experience working in international BPO in the voice and backend process which also included working for a UK based solicitor firm for data processing.

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Skills (10)

Tested
Customer Service Test
My Score
avg
Passed

Employment

KBC Advanced Technologies Pvt Ltd
Word Processor
2012 - Present
Required to import the rough data from a writer input form into the client-approved template Proofread each document to verify that customer input has been entered correctly Ensure that...
Avon Corporation Ltd
Manager - Call Centre
2010 - 2012
Finalize a service provider for outsourcing the call centre process Draft FAQ and incentive plan for the call centre Monitor Quality and Sales performance of the team Adhere to...
Angel Broking Ltd
Manager- Quality Assurance & KYC
2009 - 2010
Manage a team of 8 people dealing with Customer Service & Complaints on National Level Constant interaction with Managers and Team members for performance updates Conduct audits and random...
Hammonds Direct Transaction Pvt Ltd
Team Leader - Operations
2007 - 2009
Manage a team of 20 associates involved in various processes Constant interaction with Managers and Team members across various offices for performance updates Perfomr random Quality check...
Efunds International Pvt Ltd
Team Member
2001 - 2003
Process orders for consumer goods for US clients Conduct ProcessTaining for new recruits Conduct process test every forthnight for the entire team Monitor & Evaluate calls and provide...
OgilvyOne Worlwide
Customer Service Executive
1999 - 2000
Update Orange (Vodafone) subscribers about the Value added services Collection calls for recovery of payments Co-ordinate with Client on operational issues Provide training to new...

Education

Mumbai University
Bachelor of Commerce
1996 - 1997
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
maggiev123
Type
Individual
Member Since
September 2013
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Maggie Varghese | Elance

Maggie Varghese