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Maria Anna Liz Rossette Ramirez | Elance
 
176985602337900
Last Sign-in: Jul 27, 2015

Maria Anna Liz Rossette Ramirez

Sales & Operations Manager
   Philippines
  |   Mandaluyong City, Metro Manila
  |  3:50 pm Local Time

Overview

Minimum Hourly Rate $13

12 years extensive BPO exposure,, doing Outbound Telemarketing- B2B & B2C, Lead Generation & Appointment Setting ( entry level, supervisory, & management capacity combined).

I also have a background in US 3rd party Collections, Retail, Offshore Employee Leasing, and Affiliate marketing/ Reputation Marketing, for 6 months, over 3 years, 8 months, and 2 months respectively I take pride in my ability to produce results.. I rose from the ranks doing the job I love.

As a leader, I am immersed in the diversity of dealing with people around the...

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Sep 8, 2014|Telemarketing|Private|Completed

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Portfolio

Skills (10)

Tested
English Spelling and Grammar
My Score
avg
Passed
Customer Service
My Score
avg
Passed

Service Description

Sales & Training & Employee Development
Telesales- Lead Generation & Appointment Setting- B2B and B2C ( US, AU, SG)
US 3rd party debt collection
Internet Marketing ( Affiliate/ Reputation)
Offshore Employee Leasing
Retail
Marketing
Consulting & Business Development
Script Writing
Account & Relationship Management

For reference,
https://www.odesk.com/users/~01bb33a2576acbf376



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Employment

iTworks Global Solutions Incorporated
Sales & Marketing Manager
2014 - Present
Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling and disciplining employees; communicating job...
Thrifty Chic Apparel
Co-Owner
2013 - Present
Retail Sales RTW Apparel, Accessories
Link Business Consulting Solutions
Director for Marketing/Owner
2014 - 2014
Business Development Client Management Consulting for call center operations for AU clients Leads Generation and appointment setting Offshore Employee Leasing
Peacock Philippines Delivery Center Incorporated
Senior Team Leader
2011 - 2013
Management of 40 employees consisted of TSR's, Verifiers, Closers, Chasers, Team Leaders, and Senior Team Leaders. Report and support Operations Manager. Implement standards and procedures to...
A-Z Access Philippines Incorporated
Division Manager
2004 - 2011
Management of 60+ employees consisting of supervisors, unit managers, verifiers and agents for each sales channel. Ensure continuous process improvement throughout the sales network by providing...
STC Solutions/ People Support Philippines
Collections Supervisor
2003 - 2003
Management of 15 Collection Associates. Demonstrate effective collection techniques, call patterns, updating, and FDCPA adherence. Reinforce collectors’ skills with coaching and training. Review...
STC Solutions/ People Support Philippines
Collections Associate
2003 - 2003
Located and contacted debtors to recover money owed on credit cards, mortgage loans, car loans, student loans, utility bills, and taxes in accordance with established policies and objectives....
ePacific Global Contact Center
Operations Supervisor/ Closer
2002 - 2003
Managed teams with 20 agents in Outbound Telesales. Trained a number of front liners to self closers. Screened and closed accounts transferred by openers. Conceptualised and executed daily sales...
Fashion Freedom Incorporated
Store Manager
1998 - 2001
Managed 6 of 7 branches situated within Metro Manila, with 12-15 Store Associates. Conceptualised and implemented efficient marketing and promotional activities to increase sales specifically...

Education

Jose Rizal University
Bachelor in Commercial Science Major in Management
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Lead Generation
Appointment Setting
Outbound Sales-B2B & B2C-AU
US
SG
Collections
Retail
Sales
Marketing
Operations Management
My Snapshot
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  • 12 months
  • Lifetime
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Private
Private
Total
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Identity
Username
malr_ramirez
Type
Individual
Member Since
June 2013
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Maria Anna Liz Rossette Ramirez | Elance

Maria Anna Liz Rossette Ramirez