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Tamara S. | Elance
 
176985602337900
Last Sign-in: Oct 19, 2015

Tamara S.

Organised, efficient, proactive and reliable
   United Kingdom
Devizes
  |  5:18 am Local Time

Overview

My educational background lies in Tourism and Hospitality, Sociology and English language, while my work experience includes customer service-orientated positions, such as: hotel receptionist, customer support, front desk agent at the travel agency, reservations agent for holiday rentals (both through an agency and via internet) and sales positions.

I am proficient with Airbnb, Booking.com and other booking portals, as well as other travel planning services.

As a frequent traveller who plans her own trips, I understand the needs and...

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Feb 23, 2015|Data Entry|$0|Completed
Feb 22, 2015|Data Entry|$0|Completed
Feb 18, 2015|Social Network Management|$20|Completed
|
5.0
Jan 30, 2015|Social Network Management|$70|Completed
|
5.0

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Skills (10)

Tested
Customer Service
My Score
avg
Social Network Management
Travel Planning
My Score
avg
Pinterest
TripAdvisor
Holiday Rentals
Internet research

Service Description

I can help you with:

- Admin/PA -

Research a certain topic, collect and compile information, plan a trip (booking flights, accommodation, transfer/taxi, museum/gallery tickets, restaurants...), proof-read and format your writing, email handling, etc.

- Customer service/support -

Replying to customer enquiries, dealing with complaints and troubleshooting the issues

-Tourism/Accommodation business -

Listing and Management of your online accommodation/holiday rental business, as well as providing customer service. I cover Airbnb, Booking.com, Holiday Rentals, Wimdu, HouseTrip, TripAdvisor.

- Online business presence/Social Network administration -

Listing and managing your business on TripAdvisor, Google Pages, Facebook pages, Pinterest, Twitter, maintaining your Wordpress powered blog/website, establishing communication with your customers via email and social networks

- Tutoring -

Introduction to Internet services and portals. Not sure how to use Etsy, Facebook, sell or buy online, or how to use commonly used software?
I can give instructions via Skype screensharing or TeamViewer)


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Employment

Badoo
Translator & Customer Support Representative
2011 - Present
Replying to customer enquiries and troubleshooting, dealing with complaints and translation of the FAQs from English to Croatian.
Orvas d.o.o.
Hotel Receptionist
2014 - 2014
Hotel receptionist at Aparthotel Pharia, Hvar Town, island of Hvar, Croatia Check in, check out of guests, processing payments, reservations and cancellations, helping guests with booking of ferry...
Private individuals
Reservations agent and trip planner
2013 - 2014
Listing and hosting via online holiday rental portals. Managing my own listing, as well as acting as an intermediary for 50+ property owners who are not computer-savvy or don't speak English....
Pappagallo International Language School
English Teacher
2012 - 2013
Teaching ESL
Croatian Olympic Committee
Volunteer Team Leader
2012 - 2012
Scheduling guest airport pick-ups/drop-offs, organisation of daily excursions and sight-seeing, accompanying VIPs to the Olympic games.
Private individual
Personal assistant
2010 - 2012
Assisting with organisation and management of daily errands. Making appointments, post office run, shopping, payments.
IPSOS
Data Entry & Market research
2006 - 2007
Telephone market research and data entry

Education

University of Cambridge
CELTA
2011 - 2011
University of Split, Croatia
Research Sociology
2006 - 2008
College for Tourism and Hospitality
College Diploma
2001 - 2005
Overview  |  Job History  |  Resume/C.V.

Keywords

customer service
customer support
tourism
hospitality
internet research
travel
content management
social network management
marketing
information retrieval
My Snapshot
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Elance Level
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  • 12 months
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Identity
Username
Mamainak
Type
Individual
Member Since
March 2013
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Tamara S. | Elance

Tamara S.