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Marc Louie-nel Rufo | Elance
 
176985602337900
Last Sign-in: Jun 17, 2015

Marc Louie-nel Rufo

Freelance Writer, Researcher and many more...
   Philippines
  |   Rodriguez, Calabarzon

Verified Freelancer

Marc Louie-nel Rufo's identity has been verified.  Learn More

Overview

I have experience with Journalism, Creative writing and news writing.
I also have a vast background with customer service which specializes with Financial, Technical Support and Sales accounts. I have extensive experience with communications with clients through phone, chat and email. In my 8 years with the BPO Industry , I was recognized by the management and my colleagues as being a highly positive, motivated and committed team player, willing to coach others and work with the management in reaching the company's goals. And due to my hard...

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May 10, 2015|Report Writing|$24|Completed

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Skills (10)

Tested
Creative Writing
My Score
avg

Service Description

I specialize in the following services:

-Article Writing
-Creative Writing
-News and Sports Writing
- Email handling
- Live Chat Support
- Phone Support
- Administrative Support
- Customer Service
- Web research
- Collections
- Mortgages
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Adobe Reader

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Employment

JP Morgan Chase
Specialist I for Electronic Financial Services
2014 - Present
-Resolve customer inquiries and questions regarding debit card, Food stamps and WIC accounts. -Perform online troubleshooting with client's account issues enhancing customer relations. -Deactivate...
Citigroup
Collections Officer for US Mortgage Account
2010 - 2014
-Do outbound contact to past due clients to remind them of their delinquency on the account and assist them on processing the payment over the phone and setting up recurring payments so that their...
SPI Global
Customer Service/Technical, Escalations, SME
2007 - 2010
-Assist customers with their inquiries regrading products and services. Provides first hand troubleshooting and if no fix can be done then provide the nearest accredited service centers for repairs...

Education

New Era University
BS ECE
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
mangdukgoo23
Type
Individual
Member Since
April 2015
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Marc Louie-nel Rufo | Elance

Marc Louie-nel Rufo