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Munir Qureshi | Elance
 
176985602337900
Last Sign-in: Feb 23, 2013

Munir Qureshi

Consultant
   Pakistan
  |   RAWALPINDI, Punjab

Overview

Minimum Hourly Rate $15

I have done MBA in Supply Chain Management worked almost 3 years with banking industry and performed my duties in the areas of finance, administration, marketing, HR, procurement and sales then Employed at Shelby BPO International as Team Manager and serving Telecom Industry and providing superior customer services & consultancy to overseas clients.

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Portfolio

My Complete Profile
http://www.munirqureshi.emurse.com

Skills (5)

Tested
Accounting
Event managment Skills
proposal writing skills
Logistics integration and management
Marketing Skills

Service Description

SERVICES OFFERED TO CLIENTS

As a Senior Customer Services Executive In SHELBY BPO International:

Identified new ways to increase the opportunities of sales and service

Providing superior customer services to Us Client in Diabetics & Health Insurance Project

Handle escalated calls, complaints, questions, and queries, as required

Perform the tasks of conducting training sessions of new joiners

Perform responsibilities of responding to customer inquiries via phone calls and e-mails in a timely manner

Responsible for handling customer requirements and provide solutions to customer issues

MIS lead records and monthly reporting



As a Customer Services/Relationship Officer In Commercial BANK PAKISTAN:

Responsible for follow up on customer inquiries through letters/e-mails to customers and the field organization on a continual basis

Accounts / Credits Department:

Being the first face of enterprise the Liaison between client and bank was responsible for all the accounts opening functions including opening, resolving discrepancies, stop payments, effective customer services, MIS of Medium-Large Term Deposit Investment Certificates

Sending business introduction letter to new customers Taking approval for prospect clients from Head Office and obtaining declaration/borrowers basic fact sheet from client and offering them a finance deal as per bank policy.

Coordinate with merchandising department to fill...

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Employment

SHELBY BPO INTERNATIONAL
Senior Customer Services Executive
2011 - 2011
Identify new ways to increase the opportunities of sales and service Providing superior customer services to Us Client in Diabetics & Health Insurance Project Handle escalated calls,...
BANKISLAMI PAKISTAN LIMITED
Customer Services / Relationship Officer
2007 - 2010
Responsible for follow up on customer inquiries through letters/e-mails to customers and the field organization on a continual basis Accounts / Credits Department: Being the first face of...

Education

NATIONAL UNIVERSITY OF MODERN LANGUAGES
MASTER OF BUSINESS ADMININSTRATION IN SUPPLY CHAIN
2009 - 2011
UNIVERSITY OF KARACHI
BACHLOR OF BUSINESS ADMINISTRATION IN FINANCE
2004 - 2006
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Services
Client Relations
Online Marketing
Consultancy Services
Accountancy
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
maq007
Type
Individual
Member Since
September 2011
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Munir Qureshi | Elance

Munir Qureshi