I have done MBA in Supply Chain Management worked almost 3 years with banking industry and performed my duties in the areas of finance, administration, marketing, HR, procurement and sales then Employed at Shelby BPO International as Team Manager and serving Telecom Industry and providing superior customer services & consultancy to overseas clients.
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SERVICES OFFERED TO CLIENTS
As a Senior Customer Services Executive In SHELBY BPO International:
Identified new ways to increase the opportunities of sales and service
Providing superior customer services to Us Client in Diabetics & Health Insurance Project
Handle escalated calls, complaints, questions, and queries, as required
Perform the tasks of conducting training sessions of new joiners
Perform responsibilities of responding to customer inquiries via phone calls and e-mails in a timely manner
Responsible for handling customer requirements and provide solutions to customer issues
MIS lead records and monthly reporting
As a Customer Services/Relationship Officer In Commercial BANK PAKISTAN:
Responsible for follow up on customer inquiries through letters/e-mails to customers and the field organization on a continual basis
Accounts / Credits Department:
Being the first face of enterprise the Liaison between client and bank was responsible for all the accounts opening functions including opening, resolving discrepancies, stop payments, effective customer services, MIS of Medium-Large Term Deposit Investment Certificates
Sending business introduction letter to new customers Taking approval for prospect clients from Head Office and obtaining declaration/borrowers basic fact sheet from client and offering them a finance deal as per bank policy.
Coordinate with merchandising department to fill...
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