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Margarette R. | Elance
 
176985602337900
Last Sign-in: Jun 10, 2014

Margarette R.

Extensive Experience Customer Support
   Philippines
  |   General Santos City, Philippines

Overview

Minimum Hourly Rate $8

I am a graduate of Bachelor of Science in Commerce – Management Accounting in Notre Dame of Dadiangas College. I worked as a Coach for Performance Excellence in Cyber City Telesevices, Davao City, where I have acquired skills and learning not only limited within the bounds of my collegiate degree. I can work with minimum supervision, flexible, hardworking, competent, willing to face challenges and above all, honest in my endeavours.

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Skills (10)

Tested
Service Excellence Coach
June 30
2008 April 30
2011
Call Center Representative December 21
2005 June 30
2008
Accounting Clerk and Marketing Assistant
August 10
2004 October 3

Service Description

Margarette Rose Romero
Talisay St. Balite, Lagao
General Santos City, PHILIPPINES 9500
(63) --
--

________________________________________
Objective: To join a highly competitive industry in the world and maximize the company’s output and productivity by providing great customer service to meet the company's stated missions and goals.

Skills:
________________________________________
• Extensive experience in Call Center environment
• Willing to work in graveyard shifts
• Excellent vocabulary skills
• Coaching and friendly style of management
• Great customer service skills
• Excellent time management skills
Professional Experience:
________________________________________
Service Excellence Coach, June 30, 2008 – April 30, 2011
Cyber City Teleservices Ltd., Davao City Philippines

Responsibilities:
• Improved customer service based on client feedback through the development of new policies and procedures.
• Supervised floor agents and ensured that agent meet their daily goals.
• Hired, trained and evaluated agents.
• Identified areas to be improved to optimize service to customers.
Call Center Representative December 21, 2005 – June 30, 2008
Cyber City Teleservices Ltd., Davao City Philippines

Responsibilities:
• Answered inbound calls in support of customer needs.
• Resolves customer concerns providing customer satisfaction.
• Meets conversion and sale quota.



Accounting Clerk and Marketing Assistant, August 10, 2004 – October 3, 2005
Dadlink...

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Employment

Cyber City Teleservices
Service Excellence Coach
2005 - 2011
Service Excellence Coach, June 30, 2008 – April 30, 2011 Cyber City Teleservices Ltd., Davao City Philippines Responsibilities: • Improved customer service based on client feedback through the...
Dadlink Computer Sales
Accounting Clerk and Marketing Assistant
2004 - 2005
• Managed account payables, account receivables and payroll. • Prepared daily, weekly, monthly and annual company accounts and reports. • Monitored and recorded company expenses. • Performed...
City Assessor’s Office, General Santos City
Data Encoder
2003 - 2004
• Encoded tax declaration information for computerization standard.

Education

Notre Dame of Dadiangas College
Bachelor of Science in Commerce – Management Accou
1999 - 2003

Keywords

• Customer Support • Virtual Assistant • Data Entry/Encoder •Administrative Assistant • Excellent time management skills
My Snapshot
Elance Level
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  • 12 months
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Clients
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Private
Private
Total
Per Client
Identity
Username
marge28
Type
Individual
Member Since
July 2011
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Margarette R. | Elance

Margarette R.