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Maria laura Gambarini | Elance
 
176985602337900
Last Sign-in: Nov 7, 2014

Maria laura Gambarini

Customer Service, Sales, Assistent, Translator
   Italy
  |   Varese, Lombardy

Overview

Minimum Hourly Rate $14

I am multilingual, with over 10 years experience in multicultural environment

My main areas of expertise are:

* Dealing with a customerís email and phone queries, requests, orders or complaints
* Negotiating corporate agreements
* Sending out email offers and processing orders
* Flight bookings, travel arrangements for individuals and groups
* Translation

lI am loyal, very reliable and fast learner , highly motivated and eager to accept new challenges.
I am an organized person, able to follow procedures and work with minimal...

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Skills (8)

Tested
customer service
account manager
sales
backoffice
assistent
reservation agent
translator
writing

Employment

Etihad Regional - Darwin Airline SA
Sales Assistant
2012 - 2014
Handling with charter flights requests and sending out offers Contracts drafts and flight organization procedures Interaction with all involved departments (Operations, Handling, Catering,...
Darwin Airline
Key Account Manager Switzerland and Northern Italy
2008 - 2012
Responsible for sales actions on the assigned market Sales calls and negotiations of corporate and agency agreements (companies, individual travellers, Tour Operators and travel agencies) Back...
Darwin Airline SA
Sales Representative Ticino and Northern Italy
2004 - 2006
In charge of several tasks during the company startup phase (ticketing office, Call Center training, webite) Responsible for sales actions on the assigned market Sales calls and negotiations of...
Swissport AG
Customer Service Agent
2004 - 2004
Front desk and phone reservation, ticketing and travel arrangements Passenger assistance and check-in tasks Back office
Swiss International Airlines
Call Center Agent
2004 - 2004
Reservation of flights and ancillary services Ticketing and customer support
Crossair
Customer Service Agent
2001 - 2003
Front desk and phone reservation, ticketing and travel arrangements Passenger assistance and check-in tasks Back office
Air Europe S.p.A.
Space Control Team and Internet Ticketing agent
2000 - 2000
Management of charter allotment on long haul flights Support to Revenue Management Team Internet Sales Agent (customer data entry and ticketing procedure)
Clayeux mode d'enfant
Shop assistant
1999 - 2000
Greeting customers and assisting them Stock control Responsible for processing cash and card payments Reporting to the owner

Education

Universitŗ Milano Bicocca
Scienze del turismo
2004 - 2008
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
MariaLauraGamb14
Type
Individual
Member Since
November 2014
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Maria laura Gambarini | Elance

Maria laura Gambarini