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Maria Elena M. | Elance
 
176985602337900
Last Sign-in: Jun 4, 2015

Maria Elena M.

Customer Service, Data Entry, Administration
   United Arab Emirates
  |   Dubai, Dubai
  |  6:06 am Local Time

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Maria Elena M.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $10

I am a full time mom and has passion in data entry works, customer services and administration.

I am diligent, hard working and task oriented.

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Mar 1, 2014|Data Entry|Private|Completed

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Skills (10)

Tested
Transcription
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed
Customer Service Test
My Score
avg
Passed
Account Management
Team Management
Leadership
Retail Banking
CRM
System Administration
New Business Development

Service Description

I have over 9 years of experience in Customer Service and administration demonstrating the ability to handle diverse and multi-cultural teams of professionals to different level of success.

As a leader of the customer service department, has taken the key role of improving customer service experience through different tactics: mentoring, directing, training, supervision in overall functions, administration of staff customer service,personal interaction to customers, and resolving customer inquiries and variety of complex issues.

Core Competencies:
Customer Services
Leadership, coaching and mentoring
Training and Development
Call Center
Administration

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Employment

Frontline Management Services
Human Resources Manager
2013 - 2014
Groupon
Customer Service and Risk Management Supervisor
2011 - 2013
Filinvest Land Incorporated
Senior Business Development Officer
2005 - 2007
Crowna Asia Properties Incorporated
Senior Account Officer - Administration
2004 - 2005
Honda Cars Alabang, Inc
HR Associate Recruitment and Hiring
2004 - 2004

Education

University of Santo Tomas
Master of Arts
-
Manila Doctors College
Bachelor of Science
-
Overview  |  Job History  |  Resume/C.V.

Keywords

call center
assistant
customer service
data
entry
typing
transfer
training
administration
part time
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  • 12 months
  • Lifetime
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Identity
Username
mariamagno
Type
Individual
Member Since
January 2014
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Maria Elena M. | Elance

Maria Elena M.