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Maria Rica R. | Elance
 
176985602337900
Last Sign-in: May 19, 2013

Maria Rica R.

Trained in Customer Service, Telemarketing and Adm
   Philippines
  |   Angeles, Pampanga

Overview

Minimum Hourly Rate $5

I have a wealth of experience and strive for great learning opportunities where I can upgrade myself and advance my knowledge. My experiences in
customer service and telephone support roles have enhanced my communication skills and ability to work independently. I have proven to be efficient in both environments – I have experience as a team manager. As a Team Lead, I have an impeccable track record, playing the roles of facilitator, trainer,
coach and evaluator.

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Aug 27, 2012|Virtual Assistant|Private|Completed

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Skills (9)

Tested
Call Center Skills Test
My Score
avg
Email Etiquette Certification
My Score
avg

Service Description

I'm looking for a project/work where I can contribute my knowledge in customer service support and administrative tasks. I am proficient in Microsoft Office applications, Lotus Notes, CRM and call center systems.

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Employment

Balsam Brands LLC
Independent Contractor
2012 - Present
o Responsible for representing clients to customers through handling emails and chat promptly, interacting with customers to determine their needs, and providing consistent, high quality service...
Convergys Corporation
Customer Service Associate for Outbound Sales-CRM
2012 - 2012
o Responsible for representing clients to their customers by handling calls promptly, interacting with customers to determine their needs, and providing consistent, high quality service and...
United Overseas Bank Limited Singapore
Customer Service Senior Officer
2007 - 2008
o Responsible to deliver excellent customer service experience by providing accurate, relevant and timely information on Banking products and services, resolving customers’ queries and problems...
Convergys Corporation
Team Leader/Manager
2005 - 2007
o Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws; responsible for staffing and hiring. This includes interviewing, hiring, and training...
Pioneer Allianz Life Assurance Corporation
Licensing Assistant
1999 - 2004
o Coordinates with the Life Agency Testing Service (LATS) or Insurance Commission (IC) for the schedule of examination, processing and filing of application forms, issuance of examination permits...

Education

Far Eastern University
Bachelor of Arts in Mass Communication
1994 - 1998
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
mariarica
Type
Individual
Member Since
June 2012
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Maria Rica R. | Elance

Maria Rica R.