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Mario G. | Elance
 
176985602337900
Last Sign-in: Apr 9, 2015

Mario G.

   Lebanon
  |   Beirut, Beyrouth

Overview

Technically sophisticated Telecom Engineer with an overall experience amounting 4+ years, currently working in IT managed services field.

- Manage a Saudi Telecom managed services NOC which is responsible of designing customers network, providing network solutions, troubleshooting network problems.

- Propose, Implemente and continuously update quality policies, processes, and procedures in compliance with the ITIL framework, for the Team to handle:
Monitoring Customer sites
Fault detection and alarming
Change requests
Maintenance...

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Skills (10)

Tested
Managed Services
Telecommunications
Data Center
Cisco Technologies
Switches
CCNA
Routers
ITIL
Network Design
IP

Employment

NavLink (an AT&T Affiliated Company)
Sales Operations
2015 - Present
1) Data management. help sales leaders pick and choose which data to examine. also make sure data is clean, accurate, and complete (not to mention organized and rolled up into reports, ideally via...
NavLink (an AT&T Affiliated Company)
Service Desk Team Leader
2011 - Present
- Managed the day-to-day activities of the team, including schedule - Ensured the Service Desk team is delivering the required services according to contracted SLAs/SLOs and Company objectives -...
NavLink (an AT&T Affiliated Company)
Managed Services Engineer
2010 - 2011
- Project manager of several projects - Conduct on site visits and site surveys - Perform afterhours on-call support - Manage project resources and sub-contractors - Assisting in a mega project...

Education

Notre Dame University (Lebanon)
Bachelor's degree
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
mariogebrael
Type
Individual
Member Since
April 2015
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Mario G. | Elance

Mario G.