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Marjon Tolentino | Elance
 
176985602337900
Last Sign-in: Mar 18, 2015

Marjon Tolentino

   Philippines
Valenzuela Central Post Office - Malinta

Overview

Minimum Hourly Rate $3

Hi, I`m with the Business Process Outsourcing industry for more than seven years. Previous positions handled: Team Leader, Quality Assurance Analyst, Senior Quality Specialist and Trainer. I'm proficient in Microsoft Excel, Visual Basic scripting and well versed in HTML. Working as a Senior Quality Specialist provided me with the skills necessary to give an accurate and reliable output each and every time. I can work under pressure and make sure that every cent that you will pay me counts.

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Skills (10)

Tested
Customer Service
Sales
Data Entry
SEO

Employment

Magellan Solutions
Senior Quality Analyst
2013 - Present
I handle call monitorings, coaching, account implementation, reports generation/ creation and process improvements. Excellent proficiecy in Excel, Open Office and Visual Basic scripting. Basic...
The Resource Group
Customer Service Expert
2012 - 2013
Handled Billing, Sales and other customer inquiries.
APAC
Quality Assurance Analyst
2011 - 2012
Conducted call monitoring, coachings, calibrations and provided inputs on improving processes. Survey score tracking through client specific metrics.
Coastal Dupont
Verifier, Quality Assurance Analyst
2009 - 2011
Responsible for verifying database and sales information. Conducted call monitoring for corporate quality compliance.

Education

Philippine Science and Technology Center
Bachelor of Science in Information Technology
1999 - 2004
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
marjon-tolentino
Type
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Member Since
November 2014
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Marjon Tolentino | Elance

Marjon Tolentino