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Mark Arvin C. | Elance
 
176985602337900
Last Sign-in: Nov 18, 2011

Mark Arvin C.

Ready to work full time. Efficient and reliable.
   Philippines
  |   Batangas City, Batangas

Overview

Minimum Hourly Rate $11

Hello, I am a new contractor but I can assure you that I will do the given work accurately and within the given time period.

Job Experience:
Operations Supervisor Sept 2009 - Sept 2011
Manage the teamís program specific KPIs, but are not limited to Average Handle Time (AHT), Call Quality (QA scores)
Coach Customer Service Associates to review performance, and set goals, while providing constant feedback when necessary
Conduct team meetings to keep the team updated with the current trends in the program and/or the company

Customer...

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Skills (8)

Tested
Knowledge of Microsoft Office
Computer Skills
Computer Skills Test
My Score
avg
Passed
General Office Skills
Office Skills Test
My Score
avg
Passed
Call Center Skills
Translation English Tagalog
General Office Skills
Knowledge of Microsoft Office
English to Tagalog (Filipino) Translation
Overview  |  Job History  |  Resume/C.V.

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Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
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Identity
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mark_arvin26
Type
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Member Since
October 2011
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Mark Arvin C. | Elance

Mark Arvin C.