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Kamran Zia | Elance
 
176985602337900
Last Sign-in: May 22, 2015

Kamran Zia

BPO, Customer Support Transcription 24/7 Live Chat
   Pakistan
  |   Islamabad, Capital
  |  5:03 am Local Time

Verified Freelancer

Kamran Zia's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $3

Working on Elance full time with 15 years experience in IT industry. I can provided Transcription Services, Customer Support, Technical Support, Live Chats, Phone and Email Support to the companies in 24x7x365 as well as Tech Support any other company as per their requirements along with the services like Inbound Phone Support, Online Data Entry, Back Office Operations, Form Filling, Insurance Form Filling, Sales Form Filling etc.

Read More »
Jan 19, 2015|Bulk Mailing|Private|Completed
|
4.6
Jan 17, 2015|Customer Service|Private|Completed
Dec 24, 2012|Customer Service|Private|Completed
Dec 24, 2012|Presentation Formatting|Private|Completed
|
5.0

View All »

Portfolio

PDF to Word, Word to PDF conversion and typing
PDF to Word, Word to PDF conversion and typing

Skills (10)

Tested
English
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Customer Service
Email
Email Handling
My Score
avg
Passed
Microsoft Outlook
Phone Support
Chat Support
Customer support
Email Etiquette
Email Handling

Service Description

Services you can get from my side are following:

Customer Service

Applications/Claims Processing
Subscription Services
Billing Queries etc.

Sales & Orders Fulfillment

Order Takings
Sales Closures
Up-Selling & Cross-Selling

Technical Support & Help Desk

Troubleshooting for Products
Customer Support for Services
Corporate Help Desk Services
Warranty & Post-Warranty Support

Inquiry Service

Product Information Requests
Dealer Locator Services
ATM/POS Locator Services

Sales

Telemarketing Services
Lead Generation/Qualification
Prospecting
Promotion of New Services/Products

Credit Management

Credit Authorizations
Credit Verifications
Collections

Verification Services

3rd Party Verification Services
Insurance Verifications
Employment Verifications

Market Research

Research Surveys
Opinion Surveys etc

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Employment

Local BPO
Business Development Manager
2009 - 2010
Working as Business Development Manager I am communicating with clients from USA/UK for outsourcing projects for their company. Starting projects from ground level and taking the project to...
Global Touch Enterprise
Customer Sales Representative
2005 - 2009
Worked as CSR making outbound calls & receiving inbound calls to UK & USA to businesses & home customers. Worked as BDO in UK market communicating with businesses & collecting data for UK clients....
Local Internet service provider
Network Assistant & IT Support Manager
2002 - 2005
Worked with ISP as Network Assistant & IT Support Manager taking care of network, managing staff of four technical support representatives. Solving technical issues and taking care of day-to-day...
Internet service provider
Customer Support Executive & Network Assistant
1999 - 2002
Worked with local (ISP) as Customer Support Executive & Network Assistant. Manage all software and hardware installations & helping customers to solve problems at helpdesk & at site. At helpdesk...

Education

Logics
MCSE
-
Edwardes College
Bachelor of Science
1999 - 2002

Keywords

Transcription
Customer Technical Support
Email Handling
VA Data Entry Call Center Transcribe
Excel PDF
My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
2
0
9
Total
Milestones
Hours
Reviews
4.6
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
Marky
Type
Individual
Member Since
February 2009
Elance URL
Verifications
0
Kamran Zia | Elance

Kamran Zia