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Marna Lottering | Elance
 
176985602337900
Last Sign-in: Nov 10, 2015

Marna Lottering

Customer Centricity & Mobile Applications
   South Africa
  |   Johannesburg, Gauteng
  |  8:22 am Local Time

Overview

In Apptique we assist businesses to improve customer experience through deploying our proprietary mobile application platform and solutions.

ENGAGE is a mobile application platform that facilitates collaboration, communication and provides valuable insights. It can be customised for various industries and requirements like: events/conferences, training, research, electronic data collection and many more.

Our customer-centricity assessment tool (C-CAT) measures the extent to which your company is customer centric by benchmarking 16 elements...

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Portfolio

A model to assess the customer centricity of organisations
A mobility software solution to get rid of the paper and queues at hospitals,...
Make events interactive, encourage collaboration and interaction between delegates,...
A mobile application with admin console to run and manage your research. Fully...

Skills (10)

Tested
Market Research
My Score
avg
Excel
My Score
avg
customer experience
Customer Service
My Score
avg
Fraud detection

Service Description

Professional Consulting / Working on projects that leverage my training, experience and knowledge:

- Customer Experience Strategy
- Customer Centricity Assessments
- Market and Customer Experience Research, Measurement, Insights
- Business Intelligence, Management Information Support (Reporting, automation using excel, ppt, SAS)
- Fraud detection and prevention / algorithms
- Risk Management: identification, monitoring, mitigation

Mobile app innovation through www.apptique.co.za and www.engageplatform.co.za

- Interactive Events, learning and staff portals
- Mobile surveys / research campaigns
- Paperless processes. Save time. Save money

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Employment

Apptique Pty Ltd
Founder and MD
2013 - Present
Nedbank Ltd
Head: Credit Model Validations; Customer Insights
2009 - 2015
ABSA Bank Ltd
Risk Analyst, Pro-Active Fraud Detection & MIS
2001 - 2009

Education

University of Pretoria
Customer Experience Manager
2012 - 2013
North West University
M. Sc. Business, Mathematics and Informatics
1999 - 2000
North West University
B. Comm Econometrics and Informatics
1996 - 1998
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

data analysis and insights
customer experience and service
mobile apps
management reporting
strategy
events
conference
training
electronic data capturing
research
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Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
MarnaLottering
Type
Individual
Member Since
April 2015
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Marna Lottering | Elance

Marna Lottering