Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Mary Marzano | Elance
 
176985602337900
Last Sign-in: Jun 12, 2014

Mary Marzano

   United States
  |   Sun City, CA

Overview

PROJECT MANAGER

• Vendor and Operations Management expertise
• Hiring, training/developing, evaluating and retaining qualified staff

Read More »

Skills (10)

Tested
Project Management
CRM
Management
Conflict Resolution
Technical Support
Business Intelligence
Call Center
Trend Analysis
PMI
Coaching

Employment

MetroPCS
Service Partner Operations Analyst, SSGB Certified
2011 - Present
Operations Analyst for MetroPCS, Inc Richardson, TX (04/2011 – Present) • Vendor Manager for IVR and ACD vendors * Negotiated for a $487,000 savings on contracted project addendum * Initiated...
MasTec
Technical Support Supervisor
2010 - 2010
http://www.mastec.com/ •Administered all performance management tasks for the only technical team onsite •Worked with Business Intelligence to integrate a project for trouble ticketing that had...
Apple Inc.
On Site Supervisor (Volt)
2008 - 2010
Directed call center operations and managed team of 42 front line professionals and 3 leads for a major online provider of online music, video, applications, games, and pod casts. Administered all...
T-Mobile, USA
Supervisor
2006 - 2008
Managed team of 15 WiFi Technicians and 1 WiFi Lead • Nominated for “Peak Achievement Award” in 2008. • As one of two team managers, launched the “Hotspot at Home” technical support program
AT&T
Program Manager
2001 - 2002
Alert Staffing (Southwestern Bell Internet), Plano, TX Program Manager ·Created Process Flows for BCG DSL (Broadband Capabilities Gateway) from Ordering, Provisioning, and Operations groups...
AT&T
Operations Manager
1996 - 2001
• Promoted to Operations Manager (managed up to 2 teams, 60 combined FTEs) • Advanced Technical Engineer: launch of initial DSL service (First for home use) • Authored M&P’s and TSD as Project...

Education

University of California, Santa Cruz
Certificate
-
California Coast University
Associate of Science (A.S.)
-
Aveta Business Institute
Six Sigma Green Belt Certification
-
Brookhaven Community College
Certificate
-
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Mary-Marzano
Type
Individual
Member Since
June 2014
Elance URL
Verifications
0
Mary Marzano | Elance

Mary Marzano