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Mary Ann Beredo | Elance
 
176985602337900
Last Sign-in: Jan 21, 2015

Mary Ann Beredo

Customer Service Support/Virtual Assistant
   Philippines
  |   General Trias , Cavite
  |  2:40 pm Local Time

Verified Freelancer

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Overview

Minimum Hourly Rate $5

I'm a professional who works with enthusiasm, diligence and passion. I'm expert in handling emails (understanding customer's needs and answering queries) with high sense of professionalism.

My 3.5 years experience as CSR taught me things that I now consider as my advantage. I learned to become competitive and independent (working with minimal supervision.) It also taught me the value of accountability, where customer satisfaction has become my top concern.

Adding my 7 months experience as VA/ Online Project Manager outside Elance let me...

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Mar 31, 2014|Virtual Assistant|Private|Completed
|
5.0

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Portfolio

A copy of book re-written to Word file
I reviewed texts, checked spelling, alignment and coordination of images with the...

Skills (10)

Tested
English Grammar
Customer Service
Customer Service Test
My Score
avg
Passed
Copy Editing
Proofreading
Administrative Support
WordPress
Data Entry
General Office Skills
Email Handling
Email Etiquette

Service Description

Receives and responds to customer requests, complaints and inquiries through mail.
Understands and analyzes customer concerns and supply immediate solutions.
Can do other admin. tasks such as; supporting tickets, order processing, accurate data entry, using Microsoft offices such as word, excel and power point. Gdrive spreadsheet and docs.
Can do content editing and review.

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Employment

AsDirect LD Learning (Ecourse)
Course Director
2014 - 2014
Main Responsibility is to ensure that Online courses are of high quality standards. Others: -Choosing appropriate PLR articles to be rewritten by Article writers -I proofread the rewritten articles...
Analog Devices Inc.
Customer Service rep.
2010 - 2013
CS tasks responsibilities and other admin tasks
Analog Devices Inc.
QA-Inspector
2009 - 2010
Ensures that the products passed 100% QA

Education

University of Rizal System-Morong
Bachelor in Elementary Education-Major in English
- 2003
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service
Project Manager
Coordinator
English Grammar
Email etiquette
Email handling
Data Entry
Typing
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Reviews
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Clients
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Earnings
Private
Private
Total
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Identity
Username
maryann_beredo
Type
Individual
Member Since
January 2014
Elance URL
Verifications
0
Mary Ann Beredo | Elance

Mary Ann Beredo