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Mary Jane C. | Elance
 
176985602337900
Last Sign-in: Jul 22, 2012

Mary Jane C.

Global Service Desk / Virtual Assistant / Admin
   Philippines
  |   Makati, Manila
  |  12:36 am Local Time

Overview

Minimum Hourly Rate $3

A dedicated and highly energetic person who thrives in pressured situation and can be counted on when the going gets tough. Has been working in the call center industry for more than 5 years. Now working as IT-Helpdesk for Hewlett-Packard.

Skilled in LAN/WLAN configuration, Email and Security setup, Software/Hardware troubleshooting, Administrative Support and Sales.

Takes pride in providing creative direction and out of the box thinking. Enjoys complex, multi faceted assignments where pulling together a collaborative pool of skills is...

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Portfolio

Won the Best Agent Award for the account [ACER] I supported in Datacom.

Skills (10)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Passed
Customer Service
Customer Service Test
My Score
avg
Helpdesk
General Office Skills
Phone Support
U.S. Culture
Wi-Fi
Web Services
Computer Skills

Employment

Hewlett-Packard Corporation
Global Service Desk - IT for Corporate Accounts
2011 - 2012
Working independently while using standard protocol to respond to more complex customer issues. ∑ Successfully resolve more difficult technical issues (related to hardware and software) from...
Datacom Connect Philippines
Technical Support Representative
2010 - 2011
Providing technical support for Australia and New Zealand residents. -Desktop Systems -Laptops/Notebooks -Netbooks -Monitors -Projectors -Tablets
Sutherland Global Services
Technical Support Representative
2008 - 2010
Provides technical support to customers regarding Broadband, IPTV, VOIP issue. Communicates with customer on the phone or via chat to provide information and assistance. Resolves customer issues...
PCCW Limited (HK Teleservices) Beijing Branch
Customer Support Supervisor
2007 - 2008
Planning and supervising changes and managing the daily operations of customer service team. Perform floor support duties as a subject matter expert and handling escalated calls.
Convergys
Customer Support Specialist
2007 - 2007
Provide technical support for the customerís internet connection (DSL ) in a professional, accurate and timely manner. Assist customer in setting up their home network and email.
West Contact Services Incorporated
Customer Service Representative
2005 - 2006
Assist with customer concerns regarding current and available balances, credit score information, and transaction inquiries. Interact with customers providing accurate & timely updates on sales...
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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  • 12 months
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Identity
Username
MaryJaneCMoreno
Type
Individual
Member Since
July 2012
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Mary Jane C. | Elance

Mary Jane C.