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Mary Kurtz | Elance
 
176985602337900
Last Sign-in: Oct 7, 2015

Mary Kurtz

Superior Customer Service, Data Entry Admin Supp,
   United States
  |   New Fairfield, CT
  |  5:24 am Local Time

Overview

Superior Customer Satisfaction. Serving customers over 25 years as manager of a call center servicing schools, libraries and Sales Reps nationwide. Data Entry, Full Admin Support, Customer support and follow- up.
Admin support to salesforce included making travel arrangements, scheduling and confirming appointments with customers and making reservations for trade shows and insuring that inventory was shipped for the event.

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Feb 4, 2015|Other - Administrative Support|Private|Completed
Feb 6, 2014|Virtual Assistant|Private|Completed
|
4.2
Aug 24, 2010|Virtual Assistant|Private|Completed
|
5.0
Jun 15, 2010|Virtual Assistant|Private|Completed
|
5.0

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Skills (5)

Tested
Call Center Skills Test
My Score
avg
Email Etiquette Certification
My Score
avg
Passed
Customer Service Test
My Score
avg
Telephone Etiquette Certification
My Score
avg
Office Skills Test
My Score
avg

Service Description

Excellent Data Entry / Admin Support Skills

I have over 20 years as the Asst Manager of a busy call center where we responded to customers and field sales reps inquieries via phone and email regarding product, pricing, placing orders, tracking orders, returns and account information. Our goal was also to use each customer contact as an opportunity to upsell one of our other products. Our sales reps rated our service as #1 when compared to other customer service groups they worked with. In addition to customer inquiries we were also responsible for many additional clerical and reporting functions. My motto is, " You come first, your success is my business!".

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Employment

Scholastic Library Publishing
Asst Manager School and Library Customer Service
1995 - 2009
Most of our Operations division relocated from Danbury, CT to Jefferson City, MO. I was instrumental in assuring the transition was transparent to our customers and helped train the staff in MO.
Overview  |  Job History  |  Resume/C.V.

Keywords

Data Entry
Admin support
Customer Service
sales support / marketing
Libray Processing
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  • 12 months
  • Lifetime
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Private
Private
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Identity
Username
MaryKurtz00
Type
Individual
Member Since
December 2009
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Mary Kurtz | Elance

Mary Kurtz