I have 25 years of technical writing experience. I've worked independently and and for major corporations. I write user manuals, training guides, and troubleshooting procedures. I can write for technical audiences or everyday users. I test software, create the user guides, and train the people who use it. I interview subject matter experts and transcribe the recorded interviews.
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Technical writing should be clear, understandable, and to the point. That's what I can bring to your project.
Dec 16, 2012|Other - Writing Services|$30|Completed
Sep 18, 2012|Other - Writing Services|$110|Completed
I am a Technical Writer, Privacy Professional, Policy Analyst, and Information Security Awareness and Training specialist. I write policy and standards documents, create awareness and training courses, and present live training.
Previously, I worked for AOL for 11 years as a Senior Technical Writer and System Administrator.
I designed, researched, wrote, and edited software and hardware installation, configuration, maintenance, and troubleshooting guides.
I created user guides, technical support documentation, and training materials.
I collaborated with system administrators and engineers to establish operational and maintenance requirements.
I interviewed subject matter experts and transcribed the recorded interviews.
I trained new team members and interns in effective use of software tools.
I installed and maintained Kerberos security protocols on UNIX workstations, and resolved equipment and software problems.
I tested and documented new software tools.
I am a motivated and self-directed worker. For 17 months I worked from a remote location as part of a team of writers based in Virginia. I supported a technical operations team comprised of workers from four different states and participated in "virtual" meetings on a weekly basis. As a result, I was recognized by management as "a role model for how someone can successfully work remotely."
Before AOL, I performed Quality Assurance testing of new Federal Aviation Administration safety inspection software.
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