Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Matthew Richards | Elance
 
176985602337900
Last Sign-in: Feb 16, 2015

Matthew Richards

Skilled Customer Service & Virtual Work.
   United States
  |   Danville, IL
  |  3:40 pm Local Time

Overview

Minimum Hourly Rate $7

Highly trained and experienced in the Customer Service field. Including but not limited to customer service at point-of-sale, in a call-center or virtual call-center, as well as conflict resolution.

Also highly experiences in Executive Office Work. Including but not limited to copywriting, proof-reading, copy editing, article writing, general editing, and event planning.

Read More »

Portfolio

Built a custom website designed around the needs and specifications of Country Tyme...
Built a custom website to sell hand-made artwork. Used as sample site, no longer in...
Moderate user forums for Skotos Inc., an online subscription-based game-hosting...
Program (ColdC), Administrate, Event Planning and Execution in a virtual environment...

Skills (10)

Tested
Customer Service (Call center env.)
My Score
avg
Customer Service
My Score
avg
Email Etiquette
My Score
avg
Passed
Email Handling
My Score
avg
Microsoft Outlook
My Score
avg
Event Planning
My Score
avg
Google Search
My Score
avg
Article Writing
My Score
avg
Editing/Copy Editing
My Score
avg
Ebooks
My Score
avg
Editing/Copy Editing
My Score
avg

Service Description

Over 10 years of experience in Customer Service including telephone handling, email etiquette, problem solving, conflict resolution, and customer relations.

Over 8 years of experience in Secretarial Office Work, including all basic Microsoft Office applications, appointment setting, making travel arrangements, and calendar management.

Over 6 years of experience in Web Design, website maintenance, hosting, email, and web tech support.

Over 4 years of experience working in a Virtual Environment, including online meetings, online work sharing, data entry, email, and proofreading.

Read More »

Employment

Genpact
Telecommunications Trainer / Team Lead
2012 - Present
I serve as acting Manager & Team Lead intermittently, covering gaps in managerial presence, and oversee the work being done by the rest of the staff in my department on behalf of our client. I...
Skotos Inc.
Programmer & Event Coordinator
2010 - Present
Skotos Inc. is an online game hosting company. I've been assigned to their flagship game as a programmer, assistant administrator, promoter, and event coordinator. Helping the lead administrator...

Education

International TEFL and TESOL Training
Teaching English as a Foreign Language Certificate
-
High School
Diploma
1998 - 2002
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Data entry
secretary
assistant
appointments
scheduling
calls
writing
editing
email
web design
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Matthew_B_Richards
Type
Individual
Member Since
July 2013
Elance URL
Verifications
0
Groups
Matthew Richards | Elance

Matthew Richards