Highly trained and experienced in the Customer Service field. Including but not limited to customer service at point-of-sale, in a call-center or virtual call-center, as well as conflict resolution.
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Also highly experiences in Executive Office Work. Including but not limited to copywriting, proof-reading, copy editing, article writing, general editing, and event planning.
Over 10 years of experience in Customer Service including telephone handling, email etiquette, problem solving, conflict resolution, and customer relations.
Over 8 years of experience in Secretarial Office Work, including all basic Microsoft Office applications, appointment setting, making travel arrangements, and calendar management.
Over 6 years of experience in Web Design, website maintenance, hosting, email, and web tech support.
Over 4 years of experience working in a Virtual Environment, including online meetings, online work sharing, data entry, email, and proofreading.
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Telecommunications Trainer / Team Lead
2012 - Present
I serve as acting Manager & Team Lead intermittently, covering gaps in managerial presence, and oversee the work being done by the rest of the staff in my department on behalf of our client. I...
Programmer & Event Coordinator
2010 - Present
Skotos Inc. is an online game hosting company. I've been assigned to their flagship game as a programmer, assistant administrator, promoter, and event coordinator.
Helping the lead administrator...