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Mavylov L. | Elance
 
176985602337900
Last Sign-in: Nov 22, 2012

Mavylov L.

Customer Service and Admin Support
   Philippines
  |   Quezon City, Metro Manila
  |  12:30 pm Local Time

Overview

Minimum Hourly Rate $10

I've been in the Customer Service for more than 6 years. Be it in the hotel industry, food and beverage and BPO. I also have an experience being a freelance video researcher to an Advertising company and contributed to Events planning. For this I am confident that I can can contribute my skills, knowledge, working experience and my customer relation ability to cater the needs of your clients. Hardworking and easy to learn of different applications and system with "a can do" attitude. Wherever I am working in different field I always...

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Skills (10)

Tested
Computer Skills Test
My Score
avg
Passed
Customer Service Test
My Score
avg
English To Tagalog (Filipino) Translation Skills Test
My Score
avg
Passed

Service Description

SUMMARY OF QUALIFICATIONS:
Certification of addressing properly the customer needs and concerns by remaining calm, patient and polite, if receiving customer feedback.
More than Five years of hotel experience and customer service.
Knowledgeable in hotel and restaurant operations and procedures.
Willing to go out of my way to make guest delighted of their experience.
Learn quickly and able to work under pressure.
Be able to work unsupervised in a busy environment.
Be able to prioritize duties.


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Employment

Resorts World Manila
Butler
2009 - 2011
Duties and Responsibilities Responsible for the preparation of all necessary materials for check in prior to guest arrival starting from the Reservations, Room Assignments, Special Request,...
Virgin Mobile USA Account
Techinal Support Rep/Customer Support Rep
2007 - 2009
Duties and Responsibilities With strong problem solving skills. Answer phones to respond to general customer inquiries, service questions and customer complaints Analyze what the customer...
Makati Shangri-La Manila
Receptionist
2005 - 2007
Duties and Responsibilities Deliver excellent customer service at all times. Responsible for greeting and welcoming the guests with a warm smile. Arranging reservations for special occasions...

Education

Centro Escolar University
Bachelor of Science Major in Tourism
2001 - 2004
Centro Escolar University
Bachelor of Science Major in Tourism
2001 - 2004
Overview  |  Job History  |  Resume/C.V.

Keywords

Admin support
Data entry
Customer service
Typing Job
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Identity
Username
Mavsy
Type
Individual
Member Since
November 2012
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Mavylov L. | Elance

Mavylov L.