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Arlene M. | Elance
 
176985602337900
Last Sign-in: Jan 18, 2014

Arlene M.

Introducing your new assistant!
   United States
  |   Irving, TX
  |  6:51 am Local Time

Verified Freelancer

Arlene M.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $16


Dedicated professional with proven track record in diverse industries including finance, real estate, telecommunications, academics and Big 6 Accounting firm. Results oriented self-starter with demonstrated ability to adapt to change. Recognized for delivering positive and accurate results through excellent organizational and communication skills. Outstanding analytical and problem solving skills. Known for high level of dependability and confidentiality. Additional expertise includes:
• Tax Research / Follow-up
• Invoicing
• Accounts...

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Skills (9)

Tested
Customer Service
Customer Service Test
My Score
avg
Knowledge of Microsoft Office
Accounts Receivable Management
Accounts Payable Management
Financial Analysis
Email
Email Etiquette Certification
My Score
avg
Phone Support
Event Planning
Public Relations

Service Description

PROFESSIONAL EXPERIENCE

JP MORGAN CHASE/ NEW YORK STAFFING, Lewisville, Texas 2011 - 2012
Post Quality Control
• Review and update of loan information for completion of reconciliation process
• Identify and communicate loans for distinctive processing
• Manage work queue with precise SLA response time
Default Reconciliation Analyst/Post Quality Control
• Perform accurate and timely reconciliation of default expenses
• Track, record and reconcile financial transactions: refunds, advances and transfers
• Identify, communicate and track recovery opportunities with investors
• Manage work queue with precise SLA response time

BANK OF AMERICA/STAFFMARK, Fort Worth, Texas 2010-2010
MLO-Loan Servicing Specialist
• Research and resolution of mortgage loan accounts with regard to misapplied payments
• A/S 400 updates in regard to rejected payments
• MRC account reconciliation

ACCOUNTING PRINCIPALS/CITICAPITAL / GENERAL ELECTRIC, Bedford, Texas 2006 - 2009
Personal Property Tax Analyst
• Researched personal property tax bills for various clients identifying errors and resulting in timely follow-up and resolution
• Increased bill payment productivity by 25% by re-orchestrating ‘bill-prep’ process
• Contacted jurisdictions regarding overpayments leading to recapture of 430K in refunds
• Reviewed and approved personal property assessments significantly reducing cycle time





CENDANT MOBILITY, Irving,...

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Keywords

Virtual Asslistant
Data Entry
Email management
Customer Service
Accounting
Travel Arrangements
Social Media
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
mayea
Type
Individual
Member Since
December 2012
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Arlene M. | Elance

Arlene M.