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May Gwen C. | Elance
 
176985602337900
Last Sign-in: May 16, 2015

May Gwen C.

US Based Project Manager/Technical Writer
   United States
  |   Lexington-Fayette, KY
  |  2:59 am Local Time

Overview

More than 15 years management experience with a strong background in the IT Services and BPO. Managed complex projects for Fortune 500 companies (IBM, Walmart, GSK, MeadJohnson) and tech forward SMBs. Obtained Project Management training, PHR and ITIL certification that shows knowledge of the most current principles and core management practices.
Competencies: Project & Applications Management (Agile) / Administration / Technical Documentation / Process Review and Enhancements / Strategic Planning / Research & Development / Human Resource...

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Aug 23, 2014|Technical Writing|Private|Working
Mar 30, 2012|Other - Administrative Support|Private|Completed

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Skills (9)

Tested
Customer Service
Customer Service Test
My Score
avg
English
U.S. English Basic Skills Test
My Score
avg
Phone Support
Telephone Etiquette Certification
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Management Skills
Project Management
Technical Writing
Technical Writing
My Score
avg
Passed
Microsoft Office
WordPress

Service Description

Project Management (PMBOK)
Administrative/Executive Support
Human Resource Management/Team Assembly
Business Management
Technical/Project Documentation
Strategic Plannning
Account Management
Research and Development
Calendar Management
Customer Service

Working knowledge of the following tools:
Microsoft Office (Word, Excel, Powerpoint, Outlook)
Microsoft Sharepoint
MS Project
QuickBase
Asana
BaseCamp
Dropbox
MS Visio
Lotus Notes
SnagIt
WebEx, GoToMeeting, JoinMe, Skype, Xoom
Windows 8
Mac OS X/iPhone/iPad/iCal
Social Media
Jing Screencast
WordPress/CMS






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Employment

Contracts and Grants, LLC
Project Manager/Technical Writer
2014 - Present
K2Sourcing
Project Manager/Technical Writer
2012 - Present
Managed proprietary eSourcing application (LAMP environment), managed the development/upgrade of new applications/modules, performed research and development Managed offshore...
QuickBase Solutions Provider
Project Manager/Technical Writer
2012 - 2013
* Provided project management support for a top US retail company, coordinated with technical leads to ensure that the project management tool is regularly updated, attended weekly PMO meetings *...
International Online Media Company
Executive Virtual Assistant-North America
2012 - 2012
Provided virtual business support to the Chairman of the organization Assisted in planning business trips and events, conducted research, performed calendar management, scheduled calls and...
Cycore Technology Solutions Co Inc
Part Owner/Administration Officer/Project Manager
2008 - 2011
Performed project management and support to HRIS Implementation, HR Consultancy, Web Development and Multimedia projects Supported the company's business development and marketing initiatives...
Prople BPO Inc
Administrative/Project Manager
2006 - 2008
Managed transaction processing, call center and fulfillment operations services for clients and their business partners in North America, Asia Pacific and Europe (IBM Worldwide Operations, Maritz...
National Kidney Foundation Singapore
Senior Executive/Training and Dev't. Specialist
2001 - 2004
Worked collaboratively with top management to identify organizational training needs Developed training materials and conducted in-house training programs (Customer Service, Effective...
Innodata Corporation (now Innodata-Isogen)
Customer Service Account Manager
1998 - 2000
Managed accounts in Europe and United States through regular conference calls and email communications (Among the accounts were EBSCO Publishing, Simon and Schuster, CCC Information Services, TLG...

Education

SkillSoft
Project Management Body of Knowledge (5th Edition)
2014 - 2014
ProXalt Management Training Institute
Project Management Education
2013 - 2013
Villanova University
Certificate in Human Resource Management
2011 - 2011
Ohio State University
Systematic Curriculum & Instructional Development
1998 - 1998
University of the Philippines
Bachelor of Arts
1991 - 1995

Keywords

Project Manager
Applications Manager
Technical Writer
Account Manager
Business Administration
Human Resource Management
Research and Development
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237
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Clients
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Private
Total
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Identity
Username
maygwen
Type
Individual
Member Since
January 2012
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May Gwen C. | Elance

May Gwen C.