Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

May Malibiran | Elance
 
176985602337900
Last Sign-in: Apr 15, 2014

May Malibiran

certified customer service specialist
   Philippines
  |   Dumaguete city, Negros Oriental

Overview

Minimum Hourly Rate $5

I have 6 years experience in a call center industry which has taught me how to meet and exceed each customer's expectations by providing them with quality customer service. I have assisted all types of customers in all types of settings and through this, I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with...

Read More »
Apr 20, 2013|Customer Service|$0|Working
Apr 15, 2013|Customer Service|$0|Working
Feb 18, 2013|Virtual Assistant|$0|Completed

View All »

Portfolio

Skills (3)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
English
English Speaking Test
My Score
avg
Passed
U.S. English Basic Skills Test
My Score
avg
Passed
Sales
Outbound Sales Skills Test
My Score
avg
Passed

Service Description

Can do customer service, typing, encoding, internet research, as well as appointment setting and sales marketing and support. Have experienced in all types of customer service be it inbound or outbound.

Read More »

Employment

Freelance
General Virtual Assistant
2012 - Present
Doing internet research and data entry. Updating and improving client's LinkedIn account. Managing schedules, calendars and contacts through client's Outlook Office email. Making presentations,...
Freelance (project based)
Transcriptionist
2011 - 2012
Greenwire Global Outsourcing Inc.
Sales Executive
2011 - 2011
Doing outbound telemarketing for a medical supplies company. Selling medical alerts to qualified individuals. Qualifying individuals for legal compensation claims involving an Avandia-related...
Freelance
Appointment Setter
2010 - 2011
Setting appointments for a US based insurance broker.
Teletech Customer Management Phil. Inc.
Customer Service Representative 2
2007 - 2010
Responsible for giving accurate insurance information. Making sure that all A/V recordings of agents assigned are listened to and verified for errors. Tracking errors and making sure that all...
Etelecare Global Solutions Inc.
Customer Service Associate 2
2004 - 2007
Two years experience as an outbound sales representative. Work involved convincing customers to get high speed internet over dial up connection, reactivating former customers and providing...

Education

Foundation University
Bachelor of Science in Business Administration
1997 - 2001
Foundation University
Bachelor of Science in Business Administration
1997 - 2001

Keywords

certified customer service specialist
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
1
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
maymalibiran
Type
Individual
Member Since
January 2011
Elance URL
Verifications
0
May Malibiran | Elance

May Malibiran