I have over a decade of experience in software training, writing, documentation and teaching. My goal is to provide the best service and client satisfaction. As a writer, audience is paramount and I focus on providing engaging and readable text to the end user / reader. I have a keen eye for detail and strive for accuracy in my work.
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In addition to writing, I am proficient with Photoshop and I administer websites and a Facebook account for non-profit organizations. More recently, I have created and deployed support videos for software end...
I created the video in the article and created an article wrapper to present the...
I created this newsletter in Constant Contact for a non-profit client. I created the...
This is the continuation of the electronic newsletter I created for a client using...
This is a small section from a 90 page training manual written for a county agency that...
This was a quick and dirty (1 hour) project done for a non-profit client who needed log...
I updated content on Wordpress for a non-profit, youth development organization's...
Here is another example of a software support article I created for end-users. This...
I volunteered to create and administer a Facebook page for a local youth sports...
Writer - software manuals
Writer - e-newsletters
Provide companies with high quality software support content, newletters, videos and training materials that engage and empower customers.
Recent engagements include building out a comprehensive site of online support materials in Zendesk to direct and support differing user roles on a web-based platform.
I collaborate with a wide range of stakeholders, including the CIO, Account Managers and account leads and client contacts to design account-specific training materials.
I have several years of on the ground training experience, and am comfortable in all settings.
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Support Content Developer
2012 - Present
Mt. Lebanon Soccer Association
Volunteer Webmaster / Facebook Administrator
2008 - Present
As the website administrator, I create and update content for the organization's website, responding to requests for updates in a timely fashion. In addition, I created a Facebook account for the...
2011 - 2012
Family Tyes is a small youth development non-profit, where all of the employees and volunteers work remotely from home. I was originally hired to manage the office, including billing,...
Data Entry - Graduate Admissions
2008 - 2011
Used Admissions databases to enter and maintain applications, updated automated communications and create reports. I deployed and maintained PAAdmit software for admissions and academic department...
Software Trainer / Course Developer
2001 - 2007
I trained clients on software applications, including Microsoft Office Suite, Photoshop and custom client applications, where I received consistently strong reviews. In addition, I developed...
Carnegie Mellon University - Project Listen
Educational Research Coordinator
1999 - 2000
Project Listen is speech-recognition based reading software developed for elementary school students. As Research Coordinator, I was part of a small cross-functional team. Among my...
University of Pittsburgh
Masters of Art in Teaching (MAT)
B.S. Business Management