Team Leader (QAT), Customer Relation
Banglalion Communication Ltd
Silver Tower (18th Floor), 52, Gulshan Circle-1,Dhaka-1212
Oct 2010 - Present
Sift maintenance (Daily attendance, Hourly calls report, Break Schedule, Route
planning of Transport and etc.) .
Support all agents to solve customer’s problem and handle arrogant customers which
are transferred by agents.
Reply customers E-mail and Trouble Tickets.
Interact with customers to provide information in response to inquiries about products
and services and to handle and resolve complaints.
Coordinate with all internal units (Commercial, Technical, Support, Sales) and fulfill
subscribers demand and request.
Contact with customers in order to respond to inquiries or to notify them of claim
investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further
Train up the new agents as well as find out their problems and give them one by one
Providing motivational session when the agents get demoralized during the duty
End of the shift prepare service status and logistic report.
Trouble shooting and maintain local server and all other hardwires.
Business Development Executive
DNS Software Ltd.
4th Floor, Paragon House, 5 Mohakhali C/A Dhaka – 1212
Jun 2010 – Oct. 2010
Promoting the products of the company & Convince the customers.
Identify potential client, manage existing account and customer...
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